Team Lead - Centralized Scheduling -… at Mercy Health · Khor…

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: 8pm to 5am (Philippines)

Bon Secours Mercy Health Global Business Services – Manila

Who we are

At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.

Supervisor, Centralized Scheduling (GBS)

Primary Function/General Purpose of Position

The Supervisor, Centralized Scheduling provides leadership, oversight and subject matter expertise to the centralized scheduling team focused on schedule development and optimization for designated departments supported by the Resource Optimization Center (ROC) in Bon Secours Mercy Health. This role provides guidance and leadership to ensure teams balance and maintain schedules appropriately, ensuring appropriate coverage, skill mix, and operational efficiency. This position works closely with department leaders, serves as an escalation point for team members, coaches, mentors, trains and onboards and works with teams as well as department leaders to ensure accuracy of timecards, minimized staffing gaps and teams follow approved pay practices and policies.

Essential Job Functions

• Supervises associates that are assigned to the centralized scheduling team; supervises associates by recognizing and rewarding teamwork, eliminating barriers, securing resources and promoting problem-solving; supervises performance deficits of associates

• Ensures that all expectations for customer service are met; communicates with associates and leaders proactively, as well as when collaborative solutions are needed.

• Ensures all schedules meet established timing and coverage standards by completing during the designated balancing period, prior to schedule posting, while optimizing operational efficiency and maintaining required skill mix coverage.

• Leads the completion of department schedules within the electronic staffing systems ensuring accurate and adequate daily coverage while communicating and escalating recruitment needs based on projected volumes.

• Leads all post-schedule maintenance of departmental schedules within the electronic staffing system, ensuring accurate and adequate daily coverage, maintaining operational efficiency, and required skill mix, and proactively communicating and escalating recruitment needs based on projected volumes.

• Provides leadership for premium pay practices, critical shift incentives and ensures all internal practices follow BSMH policies and processes; ensures appropriate reporting needs are complete and provided to BSMH leadership.

• Serves as an escalation point for associate questions; ROC shared email requests are completed in a timely manner; new hire communications are accurate and timely; and trains and develop materials for scheduling processes.

• Monitors program effectiveness and ensures teams meet KPIs as defined, as well as able to create reports on program goals.

• Demonstrates awareness and understanding of US labor relations and CBA administration obligations and utilizes labor team when questions or concerns arise and partners appropriately to eliminate any organizational risk (if applicable).

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• UKG certification (preferred upon hire required within 12 months of hire)

Education

• Bachelors Degree in mathematics, statistics, industrial engineering, or other related courses, required.

Work Experience

• 3+ years experience with staffing/scheduling software in a 24/7 healthcare setting, with progressive leadership experience (Required)

• 3+ years experience in a lead or supervisory role with proven ability to work successfully with variety of stakeholders (Required)

• UKG workforce management experience (preferred)

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.