Mercy Health→
Patient Service Representative -… at Mercy Health · Charleston
Skills
Job Description
Thank you for considering a career at Roper St. Francis Healthcare!
Scheduled Weekly Hours: 40
Work Shift: Days (United States of America)
Address: 2270 Ashley Crossing Dr., Ste. 170, Charleston, SC 29414
Schedule: Monday-Friday; 8:00 AM - 5:00 PM
Reports to: Practice Manager/Supervisor
# of Direct Reports: 0
Primary Function/General Purpose of Position
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Job Functions
- Serves as the primary point of contact between patients and physician practices
- Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
- Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
- Processes patients in practice as they present for their appointments.
- Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately
- Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.
- Records time indicators for lobby wait times.
- Calculates patient liabilities and actively collects and processes patient payments.
- Reconciles cash drawer at the close of the day.
- Performs charge entry for external services (i.e. nursing homes) as necessary.
- Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.
- Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).
- Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice
- Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy
- Verifies RX benefits in electronic health record, per protocol
- Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Licensing/Certification
None
Education
High School Diploma or GED (required)
Work Experience
Prior experience in patient registration/healthcare (preferred)
Training
None
Language
None
Patient Population
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.
Neonates (0-4 weeks)
Infant (1-12 months)
Pediatrics (1-12 years)
Adolescents (13-17 years)
Adults (18-64 years)
Geriatrics (65 years and older)
x Not applicable to this position
Working Conditions
x Periods of high stress and fluctuating workloads may occur.
Long-distance or air travel as needed- not to exceed 10% travel.
x General office environment.
x May be exposed to high noise levels and bright lights.
x May be exposed to physical altercations and verbal abuse.
May be exposed to limited hazardous substances or body fluids.\*
May be required to use physical restraints.
May be exposed to human blood and other potentially infectious materials.\*
May be exposed to adverse weather conditions; cold, hot, dust, wind, etc.
x May have periods of constant interruptions.
Required to car travel to off-site locations, occasionally in adverse weather conditions.
Prolonged periods of working alone.
____ Other:
____ Not applicable to this position
* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.
Physical Requirements
Physical Demands
Frequency 0% 1-33% 34-66% 67-100%
Lifting/ Carrying (0-50 lbs.) x
Lifting/ Carrying (50-100 lbs.) x
Push/ Pull (0-50 lbs.) x
Push/ Pull (50-100 lbs.) x
Stoop, Kneel x
Crawling x
Climbing x
Balance x
Bending x
Work Position
Frequency 0% 1-33% 34-66% 67-100%
Sitting x
Walking x
Standing x
Additional Physical Requirements/Hazards
Physical Requirements - Select if a physical requirement for this job.
x Manual dexterity (eye/hand coordination)
Perform shift work
Maneuver weight of patients
x Hear alarms/telephone/audio recordings
Reach above shoulder
x Repetitive arm/hand movements
Finger Dexterity
Color Vision
Acuity – far
Acuity – near
____ Not applicable to this position
Hazards
Depth perception
Use of Latex products
Exposure to toxic/caustic/chemicals/detergents
Exposure to moving mechanical parts
Exposure to dust/fumes
Exposure to potential electrical shock
Exposure to x ray/electromagnetic energy
Exposure to high pitched noises
Gaseous risk exposure
Other:
__x__ Not applicable to this position
Skills
Hard/Tech/Clinical Skills :
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
Basic math skills
Soft/Interpersonal Skills:
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
Roper St. Francis Healthcare is an equal opportunity employer.
As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
- Paid time off, parental and FMLA leave, and short- and long-term disability
- Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
Department: West Ashley Primary Care - RSFPP - Primary Care
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.