Manager, Provider Operations at Mercy Health · Khor…

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: 8pm to 5am (Philippines)

Primary Function/General Purpose of Position): The Manager, Provider Operations, is responsible for leading operational teams within Global Business Services (GBS) supporting provider services functions for Bon Secours Mercy Health. This role oversees Credential Verification Organization (CVO) support operations, provider recruitment support, provider onboarding activities, and provider compensation support services to ensure efficient, compliant, and high-quality provider lifecycle operations.

The Manager partners closely with CVO leadership, provider recruitment, onboarding, compensation, medical staff services, Human Resources, and operational stakeholders to drive service excellence, operational efficiency, and continuous improvement across provider operations functions. This role is accountable for team performance, operational metrics, service delivery, process standardization, and stakeholder collaboration within a centralized support model.

Essential Job Functions :

• Lead day-to-day provider operations by overseeing credentialing, recruitment support, onboarding coordination, and compensation activities while managing workflows, supervising and developing staff, and optimizing staffing, resource allocation, productivity, and service standards to ensure efficient, accurate, compliant, and uninterrupted provider lifecycle operations aligned with organizational priorities.
• Oversee credentialing and CVO support operations by ensuring timely, accurate, and compliant credentialing, recredentialing, primary source verification, and credential file management while partnering on process improvements, quality assurance, and performance monitoring.
• Oversee provider recruitment and onboarding support by coordinating recruitment workflows, documentation, onboarding readiness, and cross-functional collaboration to ensure a seamless provider experience, timely practice readiness, and operational efficiency.
• Oversee provider compensation support operations by ensuring accurate, timely, and confidential data coordination, tracking, reporting, documentation, and administrative processes while partnering with compensation and physician finance teams to improve operational efficiency and workflow standards.
• Establish and monitor operational performance through KPIs, SLAs, quality metrics, and reporting while analyzing trends, identifying improvement opportunities, and driving accountability for service excellence and operational outcomes.
• Lead process improvement and cross-functional collaboration initiatives by driving operational standardization, efficiency, automation, system implementations, and change management while partnering with key stakeholders to enhance service delivery and promote best practices.
• Ensure compliance with HIPAA, credentialing standards, organizational policies, and regulatory requirements by overseeing quality assurance, audits, documentation, operational procedures, training, risk mitigation, and governance activities.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, including cross-training to support functions of complementary roles, subject to reasonable accommodation.

Licensing/Certification

Not applicable to this position

Education

• Bachelor’s degree in business administration, healthcare administration, management or any related fields (required)

Work Experience

• 7+ years of experience in provider operations, credentialing, provider compensation, provider services, healthcare operations, or related healthcare administrative functions (required)
• 7+ years of leadership or management experience overseeing operational teams (required)
• Experience in a healthcare environment supporting physician services (preferred)
• Experience supporting provider credentialing, onboarding, recruitment coordination, or provider compensation operations (preferred)
• Strong knowledge of provider lifecycle processes, credentialing standards, and healthcare operational workflows (preferred)

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
• Paid vacation and sick leave
• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
• Mission-driven culture events, community outreach and service opportunities
• Learning and development programs, mentorship and clear career growth pathways
• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department: Physician Services - Practice Transformation - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.