Functional Specialist at Mercy Health in Richmond, Victoria, Australia

Functional Specialist Location: Support Services Office - Richmond Employment Type: Fixed term Hours: 38 hours per week Location: Mercy Corporate Office, Richmond Upload with Application: Resume, cover letter, and all relevant qualifications Contact: Carly Dozzi - dozzic@mercy.com.au Where there’s life, there’s Mercy. Where there’s care, there’s You. Through the battles and the breakthroughs, we're there. Where will you be? For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere. As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere. At Mercy Health, it’s all about taking what we have and making it better. To do that, we need you. Join us at Mercy Health, and help our teams deliver even greater outcomes. About the opportunity The Functional Specialist provides specialist knowledge across workforce management, rostering systems, and workforce related payroll processes and outcomes to support the successful delivery of the Optima Workforce Management solution at Mercy Health. Two positions are available under this PD with both roles requiring a strong healthcare background and demonstrated project experience. Reporting to the Functional Solution Architect, the role spans requirements gathering, data collection, system configuration, testing, training, change support, and knowledge transfer across all project phases. The Functional Specialist will work closely with the Functional Solution Architect, project stream leads, operational teams, and the vendor across all phases of the project. The role plays a critical part in knowledge transfer and building internal capability to sustain the solution post implementation . What you’ll bring You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care. To thrive in this role, you will have: Essential Significant, demonstrated experience working within a healthcare or aged care environment (acute, sub acute, community, or residential aged care) is essential. Candidates without this background will not be considered. Proven, hands on experience across the full lifecycle of a WFM, rostering, or related system implementation project, including active participation in requirements gathering, workshops, data collection, configuration, testing, training, and go live. This is a non negotiable requirement. In depth knowledge of rostering or workforce management systems, with hands on configuration or implementation experience; experience with Optima (comparable WFM platforms considered). Working knowledge of healthcare or aged care Modern Awards and Enterprise Agreements, including an understanding of how award obligations translate into rostering rules, pay calculations, and time and attendance configuration. Strong understanding of how rostering and WFM systems integrate with payroll and HRIS platforms, including data flows, award interpretation, and time and attendance processing. Demonstrated experience leading or actively participating in system testing activities, including the design of test scripts, execution of test cases, defect logging, and coordination of UAT with operational stakeholders. Experience designing and delivering end user training in a system implementation context, including the development of training materials suited to a range of audiences and technical literacy levels. Demonstrated ability to plan and facilitate effective requirements gathering workshops and design sessions with diverse stakeholder groups. Proven ability to communicate, influence, and build relationships across all organisational levels, including frontline staff, clinical managers, payroll and HR teams, and senior leaders, adapting communication style to suit the audience and context. Strong analytical and problem solving skills with the ability to translate complex operational requirements into system configuration. Experience producing high quality project documentation including functional specifications, test scripts, configuration guides, and process maps. Desirable Experience with Optima, including familiarity with rostering configuration, award interpretation modules, demand modelling, mobile/ESS features, or time and attendance settings. Experience working on large scale, multi site WFM transformation programs in healthcare. Background in payroll operations or payroll system implementation within healthcare, with an understanding of the rostering to payroll data flow and payroll integration design. Familiarity with Workday HRIS and PayGlobal payroll system integration patterns. Experience working on programs with multiple concurrent workstreams or site by site rollouts. Background in healthcare operations, nursing leadership, workforce planning, or scheduling management. Relevant tertiary qualifications in health management, information systems, HR, or a related discipline. You will also be required to provide evidence of, or in the process of obtaining: A current Police Record Check and Working with Children Check. Ready to help us shape the future of healthcare? Join us and make a meaningful difference in people’s lives - and your career. Are you ready to apply for this role? Click Apply now Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.