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Centralized Scheduling Specialist at Mercy Health · Khor…
Skills
Job Description
Thank you for considering a career at Bon Secours Mercy Health!
Scheduled Weekly Hours: 40
Work Shift: 8pm to 5am (Philippines)
Bon Secours Mercy Health Global Business Services – Manila
Who we are
At Bon Secours Mercy Health Global Business Services – Manila, we believe your best is yet to come. Based in the Philippines, we partner closely with U.S.-based teams and leaders to deliver strategic insights, operational excellence and specialized expertise that advance our Mission. Join us in celebrating the human side of healthcare and be part of a global team dedicated to delivering meaningful impact.
Centralized Scheduling Specialist (GBS)
Primary Function/General Purpose of Position
The Centralized Scheduling Specialist supports schedule development and optimization for designated departments. This role focuses on creating, balancing, and maintaining schedules in advance to ensure appropriate coverage, skill mix, and operational efficiency. The coordinator partners closely with department managers to forecast staffing needs, manage self-scheduling, and prepare schedules that minimize last-minute staffing gaps. This role ensures timecard accuracy and application of approved pay practices and policies.
Essential Job Functions
Creates and edits schedules for Resource Optimization Center (ROC) supported departments in the electronic scheduling system in accordance with hospital policies, procedures, and guidelines.
Collaborate with department managers to prepare accurate daily, weekly, and shift schedules that reflect forecasted staffing needs.
Reviews, approves, or denies schedule requests (PTO, changes, preferences) in accordance with established guidelines and leadership direction, communicating outcomes to leaders as appropriate.
Balances and publishes schedules at the conclusion of self-scheduling periods to ensure appropriate coverage and efficiency.
Assigns specialty roles based on established staffing guidelines and approved skill-mix standards.
Determines vacancy rates by role and department; posts incentive shifts in accordance with ministry policy to proactively address anticipated gaps.
Maintains department schedules within the electronic staffing system, ensuring accurate daily coverage and open shift needs to recruit additional personnel based on projected census, acuity, and budget considerations.
Prepare staffing and scheduling reports and distribute them to appropriate leaders as directed.
Reviews and maintains timecards for accuracy per policy, accounting for required hours per employment status, resolves discrepancies, approves or denies requests, and prepares timecards for manager review prior to pay period close.
Attend staffing meetings/trainings and participate in continuous improvement efforts. Provides basic guidance on scheduling systems as needed.
Licensing/Certification
- UKG certification (preferred)
Education
- Bachelor’s degree in business, Data Management, or Related Field (required)
Work Experience
1+ years experience with staffing, workforce & scheduling software (required)
Previous experience in a healthcare setting (preferred)
Training
Not applicable to this position
Skills
Hard/Tech/Clinical Skills*:*
Computer skills to include Microsoft Office
Excellent written and verbal communication skills
Scheduling Software
Organization
Stakeholder Engagement
Problem Solving
Project Management
Soft/Interpersonal Skills:
Attention to Detail
Adherence to policies and procedures
Critical Thinking
Communication with all levels of professionals Teamwork
Conflict Resolution
Active Listening
Relationship Building
As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
- Comprehensive HMO medical coverage, retirement plan and group life and accident insurance
- One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances
- Paid vacation and sick leave
- Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions
- Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)
- Mission-driven culture events, community outreach and service opportunities
- Learning and development programs, mentorship and clear career growth pathways
- Modern, collaborative office spaces and regular engagement and culture-building activities
Benefits may vary based on employment terms and role.
Department: Nursing - Workforce - BSMH Global Business Systems
It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.
All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.
We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.
If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at mnl.recruitment@bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.