Training Specialist at Merck in Hamilton, Waikato Region, New Zealand

Training Specialist Location: NZL - Waikato - Hamilton (LICA) Job Description Training Specialist - Automated Farming Technology Permanent, full-time opportunity with excellent remuneration and benefits Territories covered: Bay of Plenty and Hauraki Plains New Zealand In-field, customer facing role for SenseHub Monitoring solutions (Allflex monitoring) Tools: TOT (tool of trade) e.g. Car, Laptop, iPad, etc will be provided Join an experienced supportive team in a growing expansive market In this role as the SenseHub Dairy Training Specialist you will focus on all aspects of the customer experience once they have purchased a Monitoring solution. Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product. Our monitoring and automation business is a world leader in the design, development, manufacture, and delivery of solutions for animal identification, monitoring, and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. What You Will Do Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation and Milking Intelligence solution Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners Travelling extensively across your territory area, working directly with our customers and key stakeholders Driving awareness of our Animal Health Monitoring, Automation and Milking Intelligence technologies Fault finding of hardware and software systems Liaising, reporting and testing in conjunction with colleagues and our dealer network Supporting the technical team in implementing hardware, firmware and software updates Supporting sales team as required Answering queries and supporting customers on the company user group Facebook page Liaising with other companies to interface to drafting systems or software systems Ensuring all end users, staff and business partners are aware of software improvements, new releases and new features Attending shows, conferences, field days, training sessions and various sales promotion activities. Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows What You Must have A strong understanding and passion for New Zealand agricultural industries Strong relationship management skills and a customer-first approach An ability to engage at various technical and operational levels Able to assess the training needs and deliver tailored programs to suit customers' needs Able to monitor and evaluate training programs effectiveness, success and ROI Excellent communication skills – written and verbal Excellent analytical skills Ability to plan, multitask and manage time efficiently Strong computer skills Excellent record keeping skills Full, current NZ driver’s license What You Can Expect Work autonomously whilst being supported, encouraged and being part of a trusted, leading Global Animal Health organisation Exposure to upskill and develop in your role On call roster Working ratio: 3.5 days in field, customer-facing. 1.5 working from home Joining a collaborative team of likeminded individuals Wider National and regional travel will be required at times We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace. #LI-DNI Required Skills: Customer Satisfaction, Data Analysis, Inquiry Handling, Installation Support, IT Service Desk, Management Trainings, Order Processing, Preventive Maintenance, Product Sales Training, Quote to Cash, Report Preparation, Sales Data Management, Technical Advice, Technical Problem Resolution, Technical Support, Third Level Support, Training Curriculum, Training Support Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Remote Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 05/9/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.