Supervisor, Manual Payments at Merck · Petaling…

Supervisor, Manual Payments Location: MYS - Selangor - Petaling Jaya (Ascent Paradigm) Job Description Position Overview Our company’s Global Business Solutions (GBS) team manages global business processes, including Source to Settle (StS), covering purchasing, invoicing, and payments. The Supervisor, Manual Payments leads the execution and control of manual payments outside standard system runs. This role ensures payments are accurate, compliant, and aligned with internal policies and controls, while driving process improvements and reducing manual activities. The Supervisor manages day-to-day operations, supports global stakeholders, resolves issues, and identifies opportunities to standardize and automate processes across regions. Key Responsibilities Lead and oversee manual payment processing across multiple markets Ensure all payments are accurate, approved, documented, and compliant Review and process urgent or exceptional payments when needed Monitor and track payment requests, ensuring timely resolution Investigate failed or rejected payments and resolve root causes Challenge the need for manual payments and promote standard processes Collaborate with cross-functional teams to resolve issues and improve workflows Support automation, simplification, and continuous improvement initiatives Perform data analysis and contribute to process optimization projects Ensure adherence to internal controls, audit requirements, and SOX compliance Maintain accurate documentation and support knowledge sharing Deliver high-quality service to internal and external stakeholders Education & Experience Bachelor’s degree in Finance, Accounting, Business, or related field (preferred) 4–6 years’ experience in Finance Shared Services, Payments, or StS Strong understanding of payment processes, controls, and compliance Experience with manual or non-standard payments preferred Strong problem-solving, analytical, and process improvement skills Experience in controlled or audit environments Ability to manage multiple priorities in a fast-paced environment Strong stakeholder management and communication skills Technical Skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Experience with SAP and Ariba required Familiarity with banking portals and payment tools Ability to analyze data and support reporting Understanding of payment methods, formats, and documentation Skills & Competencies Strong attention to detail and accuracy Excellent organization and prioritization skills Analytical and problem-solving mindset Effective communication and stakeholder management High integrity and accountability Customer-focused and results-driven Ability to work independently and collaboratively Continuous improvement mindset Languages: English required; Portuguese and Spanish preferred (Chinese/Japanese a plus) Possible Career Moves Senior Specialist, STS Support Senior Specialist, Vendor Master Data Senior Specialist, Supplier Onboarding Senior Specialist, Invoice Processing / Resolution Required Skills: Adaptability, Adaptability, Bookkeeping, Business Administration, Business Processes, Business Process Standardization, Corporate Cards, Credit Management, Customer Service, Data Integrity, Fast-Paced Environments, Financial Operations, Global Team Collaboration, Internal Controls, International Financial Reporting Standards (IFRS), Interpersonal Relationships, Operational Excellence, Payment Handling, Payment Processing, Preparation of Financial Reports, Prioritization, Processing Expense Reports, Project Management, SAP Ariba, Stakeholder Engagement {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): NA Job Posting End Date: 08/25/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.