Business Analyst – Automation, Analytics & AI

Business Analyst – Automation, Analytics & AI Location: SGP - Singapore - Singapore (Boulevard Towers) Job Description The Business Analyst supports the identification, delivery, and sustainment of country-level automation, analytics, and AI solutions that enhance clinical trial operations. Working under the guidance of the Clinical Research Director (CRD) and in close collaboration with the AA & AI Lead and senior Business Analysts, the role assists with business case preparation, data analysis, dashboard/report building, workflow documentation, solution testing, training, and user support. The BA – AA & AI helps ensure solutions are compliant, adopted, and continuously improved and may be involved in supporting alignment and scalability for regional and global solutions. As needed, the BA – AA & AI may also support initiatives driven by Regional Operations teams, such as Global Site Agreements (GSA), Global Trial Optimization (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM). Key Responsibilities: Intake & analysis support o   Assist in compiling business cases, gathering requirements, mapping processes, and documenting user stories and acceptance criteria. o   Conduct data exploration and prepare baseline metrics to define problem statements and expected benefits. o   Verify with relevant central repositories and teams if there are similar tools to avoid duplication; summarize reuse opportunities and recommendations for the Sr BA – AA & AI and AA & AI Lead. Solution build & testing o   Build and maintain country dashboards and basic automations under supervision using approved platforms. o   Prepare test scripts, perform user acceptance testing (UAT) coordination, and document outcomes; support validation and release documentation. o   Support configuration and minor enhancements; triage user feedback and escalate defects/issues as needed. Reporting & metrics o   Produce routine operational reports and Key Performance Indicators (KPI) dashboards; maintain data definitions and refresh cadence. o   Track solution performance metrics (e.g., adoption, data quality, cycle time) and prepare updates for stakeholders. Compliance & change support o   Ensure adherence to ICH GCP, Company policies, and local regulations in documentation and solution usage. o   Support change management activities (training materials, user guides, quick reference content) and deliver end-user training sessions. Collaboration o   Collaborate with country, regional and headquarters teams, such as, Sr. BA - AA & AI Lead, and Global Clinical Data Integration (GCDI) / Information Technology (IT) partners; share learnings and templates with peers. Required Education and Experience: Bachelor’s degree in life science discipline, business analytics, computing science, engineering, or related field, with 2 years of hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks), or An associate degree or equivalent post‑secondary qualificationin a life science discipline, business analytics, computing science, engineering, or related field, combined with a minimum of 4 years of relevant hands-on experience in data analysis, process improvement, or technology-enabled projects (including exposure to automation platforms, analytics tools, or AI frameworks) Preferred Experience: Exposure to clinical research operations or adjacent functions. Experience with Business Intelligence (BI) tools (e.g., Power BI/Tableau) and basic data wrangling (Excel/PowerQuery/DAX; introductory Structured Query Language (SQL)). Familiarity with workflow documentation and testing/UAT practices. Internships or project work in healthcare/life sciences/regulatory environments desirable. Required Knowledge, Skills and Abilities: Business analysis skills: Ability to gather and document requirements, translate business needs into data or solution specifications, and support testing and validation activities. Data literacy: ability to analyze datasets, build reports, and visualize metrics; attention to data quality. Technical aptitude: hands-on with Excel and at least one BI tool; foundational understanding of automation platforms and AI-assisted tools, with willingness to learn approved platforms. Organization & communication: clear written/verbal English; structured documentation; effective collaboration in a matrixed setting. Compliance awareness: basic understanding of operating in regulated environments and adherence to procedures. Learning mindset: proactive, curious, and coachable; embraces feedback and continuous improvement. Required Skills: Adaptability, Adaptability, Analytics Software, Automation Framework Design, Business Analysis, Business Data Analytics, Business Intelligence (BI), Clinical IT, Clinical Research, Clinical Site Monitoring, Clinical Study Management, Clinical Trial Compliance, Clinical Trials, Clinical Trials Logistics, Data Analysis, Drug Development Research, Good Clinical Data Management Practice (GCDMP), Interpersonal Relationships, Life Science, New Technology Integration, Process Improvements, Project Management, Regulatory Compliance, Regulatory Training, Test Scripts {+ 1 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 08/31/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Additional Locations: THA - Bangkok - Bangkok (Tha-Central World), MYS - Malaysia - Malaysia, VNM - Vietnam - Vietnam, HKG - Hong Kong Island - Hong Kong (Lee Garden Two)