Mercier Consultancy Group→
Spanish Speaking iRobot Support Specialist -… at Mercier… · Madrid
Skills
Job Description
Spanish Speaking iRobot Support Specialist
About Mercier Consultancy Group
Mercier Consultancy Group is one of Europe's most respected and dynamic international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate success and employer satisfaction, we have built a reputation for precision, professionalism, and results. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures.
Job Overview
Mercier Consultancy Group is proud to present an outstanding opportunity for a Spanish Speaking iRobot Support Specialist position in Bulgaria, based on-site in the vibrant capital city of Sofia. This role is ideal for Spanish-speaking professionals with a passion for consumer electronics and cutting-edge smart home technology, who are eager to deliver exceptional customer experiences on behalf of a globally recognised brand. If you are searching for meaningful Spanish-speaking jobs that place you at the forefront of the consumer electronics industry, this is your moment to shine — and jobs in Bulgaria have never looked more exciting.
Key Responsibilities
Provide expert-level technical support and troubleshooting assistance to Spanish-speaking customers using iRobot consumer electronics products, including robotic vacuum cleaners and smart home devices.
Guide customers through product setup, configuration, and connectivity issues with clarity, patience, and professionalism.
Diagnose and resolve hardware and software issues related to iRobot devices and their companion mobile applications.
Deliver accurate product information and educate customers on the full range of iRobot consumer electronics features and capabilities.
Handle customer enquiries via multiple communication channels, including telephone, email, and live chat, ensuring a consistently outstanding service experience.
Accurately log all customer interactions, technical issues, and resolutions within the company's CRM and ticketing systems.
Collaborate with internal teams to escalate complex technical issues and ensure timely resolution in line with service level agreements.
Contribute to the continuous improvement of support processes by sharing customer feedback and identifying recurring issues within the consumer electronics support environment.
Native or fluent Spanish language skills (both spoken and written) are essential for this role — candidates must be fully proficient in Spanish to be considered.
Valid EU passport (mandatory requirement).
A genuine interest in consumer electronics, smart home technology, or robotics is strongly preferred.
Previous experience in a customer support, technical support, or helpdesk environment is advantageous, particularly within the consumer electronics sector.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers in a clear and empathetic manner.
Comfortable working in a fast-paced, on-site team environment in Sofia, Bulgaria, with a professional and solution-focused attitude.
What We Offer
- Competitive Monthly Salary tailored to your experience and expertise
- Fully Paid Training to set you up for success in the consumer electronics support environment
- Comprehensive Health Insurance for your peace of mind
- Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria
- Monthly Performance Bonus rewarding your dedication and results
- €1,500 One-Time Signing Bonus exclusively for new hires joining our team
- A structured career development path within a leading international consultancy
- And Much More...
Life in Bulgaria
Bulgaria is a country that continues to captivate and inspire all who choose to call it home. Nestled in the heart of the Balkans, Bulgaria boasts a breathtaking blend of ancient history, stunning mountain landscapes, picturesque Black Sea coastlines, and a warm, welcoming culture that makes settling in an absolute pleasure. Sofia, the capital city where this role is based, is a thriving, cosmopolitan hub offering world-class restaurants, vibrant nightlife, museums, galleries, and green parks — all at a cost of living that is remarkably affordable compared to most Western European cities. With a mild, four-season climate and excellent transport connections across Europe, Bulgaria truly offers an enviable quality of life.
For international professionals exploring Spanish-speaking jobs abroad, Bulgaria presents a compelling and exciting destination. The country's food scene is rich and diverse, blending traditional Balkan cuisine with Mediterranean influences and an increasingly international restaurant culture that caters to every palate. Bulgaria is home to a growing expatriate community, making it easy to build new friendships and feel at home quickly. Whether you are drawn by career ambitions, the allure of adventure, or simply the prospect of experiencing a new culture, relocating to Bulgaria with the full support of Mercier Consultancy Group's relocation package ensures your transition is smooth, stress-free, and rewarding from day one.
How to Apply
Are you ready to take the next step in your career and secure one of the most exciting Spanish-speaking jobs available today? Don't miss your opportunity to join the Mercier Consultancy Group team as a Spanish Speaking iRobot Support Specialist in Sofia, Bulgaria. Whether you are already based in Europe or planning your relocation, we are here to support you every step of the way. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you promptly. We look forward to welcoming you to our team and helping you build a bright future in the consumer electronics industry — right here in Bulgaria.
Mercier Consultancy Group — Connecting Talent with Opportunity Across Europe.