Spanish-Speaking Customer Experts for Imperial… at Mercier… · Spain

Mercier Consultancy MD is seeking motivated Spanish-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. This position involves delivering outstanding customer service and support to Spanish-speaking clients, helping them with inquiries related to Imperial Brands' products and services.

Key Responsibilities

• Provide professional and friendly customer support to Spanish-speaking customers via phone, email, and chat.

• Resolve product-related inquiries, order issues, and provide detailed information about Imperial Brands' offerings.

• Maintain accurate records of customer interactions and transactions in the CRM system.

• Collaborate with internal teams to address and resolve complex customer concerns.

• Stay updated on Imperial Brands products, promotions, and policies to provide accurate information.

• Contribute to improving customer service processes and overall customer satisfaction.

• Fluency in Spanish (spoken and written) is mandatory; proficiency in English is an advantage.

• Experience in customer service, ideally within FMCG or related industries.

• Excellent communication skills and a customer-focused approach.

• Ability to work efficiently in a fast-paced, team-oriented environment.

• Familiarity with CRM software and digital communication tools.

• Willingness to relocate to Greece.

• Strong problem-solving abilities and attention to detail.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...