Spanish-Speaking Customer Experts for a Tech… at Mercier… · Athens

Mercier Consultancy MD is seeking talented Spanish-Speaking Customer Experts to join our team supporting a leading technology company in Greece. This position offers the opportunity to deliver outstanding customer service to Spanish-speaking clients, assisting them with inquiries related to innovative tech products and solutions.

Key Responsibilities

• Provide professional and friendly support to Spanish-speaking customers via phone, email, and chat regarding technology products, services, and troubleshooting.

• Assist customers with technical issues, product information, and service requests accurately and efficiently.

• Maintain precise records of customer interactions using CRM systems.

• Collaborate with internal teams to resolve complex customer issues and improve service quality.

• Stay updated on the latest technology trends, company offerings, and policies to provide accurate information.

• Contribute ideas and feedback to enhance customer support processes and customer satisfaction.

• Fluency in Spanish (spoken and written) is essential; proficiency in English is highly valued.

• Previous experience in customer service or technical support within the technology sector is preferred.

• Excellent communication and problem-solving skills with a customer-centric mindset.

• Ability to manage multiple tasks efficiently in a fast-paced work environment.

• Familiarity with CRM software and digital communication tools.

• Willingness to relocate and work in Greece.

• Passion for technology and eagerness to continuously learn.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...