Slovak Speaking Reservations Agent For… at Mercier… · Bratislava

Mercier Consultancy Group is looking for a Slovak Speaking Reservations Agent to join their team supporting Booking.com's operations in Greece. This is a fantastic opportunity to work in the travel and hospitality industry, providing excellent service to Slovak-speaking customers and helping them with their accommodation reservations.

Key Responsibilities

• Assist Slovak-speaking clients with accommodation bookings via phone, email, and chat.

• Provide clear and accurate information about properties, pricing, and Booking.com policies.

• Manage booking changes, cancellations, and special requests efficiently and professionally.

• Resolve customer inquiries and complaints with a focus on customer satisfaction.

• Maintain accurate records of customer interactions and bookings in Booking.com's reservation system.

• Collaborate with team members to ensure high service quality and customer satisfaction.

• Fluency in Slovak (spoken and written) is required; proficiency in English is an advantage.

• Previous experience in reservations, customer service, or hospitality is preferred.

• Strong communication skills with a customer-centric approach.

• Ability to use online booking and CRM systems effectively.

• Capable of handling stressful situations with patience and professionalism.

• Willingness to work in Greece; relocation assistance may be available.

• Self-motivated and able to work both independently and within a team.

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...