Portuguese-Speaking Transportation Customer… at Mercier… · Lisbon

Mercier Consultancy MD is seeking dedicated Portuguese-Speaking Transportation Customer Experts to join our team in Greece. In this role, you will provide exceptional customer service to Portuguese-speaking clients within the transportation industry, ensuring their needs are met efficiently and professionally. This opportunity offers a rewarding environment to enhance your language skills and customer support experience in an international setting.

Key Responsibilities

• Deliver high-quality customer support to Portuguese-speaking clients regarding transportation services and inquiries.

• Assist with bookings, scheduling, and resolving client issues across multiple communication platforms.

• Accurately document customer interactions and maintain information in the CRM system.

• Work closely with internal teams to ensure efficient and smooth transportation operations.

• Stay informed of transportation services, policies, and procedures to provide accurate guidance to customers.

• Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

• Fluency in Portuguese (spoken and written) is required; proficiency in English is an advantage.

• Experience in customer service, preferably within the transportation or logistics industry.

• Excellent communication and interpersonal skills with a customer-oriented mindset.

• Ability to multi-task and resolve issues promptly in a fast-paced environment.

• Familiarity with CRM software and transportation systems is a plus.

• Detail-oriented, proactive, and motivated to provide excellent service.

• Willingness to relocate to and work in Greece while adapting to a multicultural work environment.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...