Portuguese Speaking Customer Experts for… at Mercier… · Luxembourg

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into specialized roles, including exclusive Portuguese-speaking jobs within the world’s most prestigious automotive brands.

Job Overview

We are currently seeking dedicated professionals for the Portuguese Speaking Customer Experts for Mercedes-Benz position in Greece. This is a unique opportunity to join the automotive elite, delivering world-class service to owners of one of the most iconic luxury brands in the world while enjoying a high quality of life in Southern Europe.

Key Responsibilities

• Provide premium support to Mercedes-Benz owners, reflecting the luxury standards of the automotive industry.

• Assist customers with complex inquiries regarding vehicle features, maintenance scheduling, and technical guidance.

• Serve as a primary point of contact for Portuguese-speaking clients, ensuring an unparalleled brand experience.

• Maintain comprehensive knowledge of the latest Mercedes-Benz vehicle models and digital service platforms.

• Coordinate between technical departments and dealerships to resolve customer concerns efficiently.

• Document all interactions within the CRM system to track service history and enhance future automotive service delivery.

• Contribute to the continuous improvement of customer satisfaction metrics through expert communication and problem-solving.

• Native or fluent Portuguese (spoken and written) is essential for this role.

• Professional proficiency in English to collaborate within our international team.

• A passion for the automotive industry and a strong commitment to delivering luxury-tier customer experiences.

• Valid EU passport or a valid Greek work permit.

• Excellent communication skills, with an empathetic approach to customer resolution.

• Ability to relocate to Greece to support the growing demand for Portuguese-speaking jobs.

What We Offer

• Competitive Monthly Salary.
• 2 Extra Salaries Per Year (13th and 14th salary bonus).
• Monthly Performance Bonus linked to service excellence.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation provided).
• Comprehensive, fully paid training on automotive systems and brand protocols.
• Private Health Insurance and additional corporate benefits.
• The opportunity to build a career in one of the most sought-after jobs in Greece.

Life in Greece

Choosing to accept this position means embracing the vibrant lifestyle that only Greece can offer. With over 300 days of sunshine, breathtaking coastlines, and a rich historical tapestry, Greece is the ideal destination for professionals looking to combine a rewarding career with a Mediterranean lifestyle. Living in Greece allows you to enjoy a perfect balance between a modern, fast-paced work environment and a relaxed, culturally-rich social life.

As part of our relocation support, Mercier Consultancy Group ensures your transition to Greece is seamless. Whether you are indulging in world-renowned cuisine or exploring the ancient landmarks, the quality of life in Greece remains unmatched. We invite you to join the many international professionals who have successfully made the move to start their new chapter in Greece with our premium support.

How to Apply

If you are ready to elevate your career and join the Mercedes-Benz legacy as a Portuguese Speaking Customer Expert, we would love to hear from you. Click the "Apply Now" button below to submit your CV and begin your journey with Mercier Consultancy Group. We look forward to facilitating your next professional step.