Polish Speaking Back Office Gaming Support… at Mercier… · Sofia

Polish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, Mercier Consultancy Group is renowned for its candidate-first approach, transparency, and commitment to long-term career success. When you partner with Mercier Consultancy Group, you gain access to premium opportunities, dedicated support, and a team that genuinely invests in your future.

Job Overview

Mercier Consultancy Group is proud to present an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria, ideal for passionate, detail-oriented professionals who thrive in the fast-paced world of Gaming and Esports. Based on-site in the vibrant capital city of Sofia, this role places you at the heart of a dynamic international gaming operation where your linguistic expertise and analytical mindset will make a genuine impact. If you are a Polish-speaking professional seeking outstanding jobs in Bulgaria within the Gaming and Esports industry, this is a career-defining opportunity you will not want to miss.

Key Responsibilities

• Handle back office administrative tasks related to gaming accounts, player profiles, and transaction processing, ensuring accuracy and full compliance with company policies.

• Review, investigate, and resolve gaming-related queries, disputes, and escalations submitted by Polish-speaking players, delivering timely and professional outcomes.

• Monitor and process documentation related to player verification, bonus claims, and gaming activity within the platform's internal systems.

• Collaborate closely with the fraud, risk, and compliance teams to identify suspicious gaming activity, flag irregularities, and support responsible gaming initiatives.

• Accurately maintain and update internal databases, player records, and operational logs in line with data protection regulations and internal Gaming and Esports guidelines.

• Liaise with cross-functional departments including technical support, payments, and customer experience teams to ensure seamless resolution of complex back office cases.

• Prepare and contribute to internal reports and quality assurance reviews, providing insights that improve back office processes within the gaming environment.

• Stay up to date with the latest developments in the Gaming and Esports sector, platform updates, and promotional campaigns to maintain a high standard of operational knowledge.

• Native or fluent Polish language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.

• Valid EU passport is mandatory.

• A genuine interest or background in the Gaming and Esports industry is highly desirable; familiarity with online gaming platforms, casino environments, or esports ecosystems is considered a strong advantage.

• Strong attention to detail and excellent organisational skills, with the ability to manage multiple back office tasks efficiently and accurately under pressure.

• Proficiency in standard office and CRM software tools; previous experience in a back office, data processing, or administrative support role is an advantage.

• Good command of English to facilitate internal communication with international teams and management.

• A proactive, professional attitude with a commitment to maintaining high standards of data accuracy, confidentiality, and operational integrity.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Gaming and Esports industry.
• Fully Paid Training programme to ensure you are fully equipped and confident in your role from day one.
• Comprehensive Health Insurance coverage for your wellbeing and peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to make your move to Sofia effortless and stress-free.
• Monthly Performance Bonus rewarding your dedication, accuracy, and outstanding contributions to the team.
• €1,500 Signing Bonus (one-time) exclusively for new hires joining Mercier Consultancy Group — a warm welcome to your new career.
• A supportive, multicultural work environment within a growing international Gaming and Esports company.
• And Much More, including ongoing professional development opportunities and a clear pathway for career progression.

Life in Bulgaria

Relocating to Bulgaria is one of the most rewarding decisions a professional can make, and Sofia — Bulgaria's cosmopolitan capital — offers an exceptional quality of life that consistently surprises those who discover it for the first time. Bulgaria enjoys a wonderful continental climate, with warm, sun-filled summers and crisp, picturesque winters, providing the perfect backdrop for both work and leisure. From the breathtaking Vitosha mountain that frames the city's skyline to the charming cobblestone streets of the historic old town, Bulgaria blends rich cultural heritage with a modern, forward-looking energy that makes it one of Eastern Europe's most exciting destinations to call home.

Beyond its natural beauty, Bulgaria is celebrated for its remarkably low cost of living, which allows professionals to enjoy a high standard of life without compromise — from world-class dining experiences and thriving café culture to affordable housing and excellent transport links. Bulgaria's growing technology and gaming sector means Sofia is fast becoming a hub for international professionals seeking dynamic careers, and the country's warm, welcoming communities make it easy for expatriates to settle in and feel at home quickly. Whether you are exploring the historic landmarks of Plovdiv on weekends or enjoying Bulgaria's stunning Black Sea coastline in the summer, life here offers a uniquely rich and fulfilling experience that perfectly complements a rewarding career.

How to Apply

If you are a Polish-speaking professional ready to take the next step in your career and seize this outstanding Polish Speaking Back Office Gaming Support Specialist position in Bulgaria, we would love to hear from you. This is a rare opportunity to combine your language skills and passion for the Gaming and Esports world with a truly international career experience, supported every step of the way by the expert team at Mercier Consultancy Group. Whether you are already searching for Polish-speaking jobs or exploring the best jobs in Bulgaria available today, your journey starts right here — click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family.