Norwegian Speaking Support Specialist - Work In… at Mercier… · Sofia

Mercier Consultancy MD is excited to welcome a Norwegian Speaking Support Specialist to our team in Sofia, Bulgaria! This role includes paid relocation, providing you with an excellent opportunity to grow your career in a dynamic and multicultural environment. You will be responsible for delivering exceptional customer support to Norwegian-speaking clients, ensuring their inquiries are addressed efficiently and professionally.

Your Role

As a Norwegian Speaking Support Specialist, you will manage customer communications across various channels, providing accurate information and resolving issues promptly. Your language skills and customer-oriented approach will help maintain high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries in Norwegian through phone, email, and chat.

• Assist customers with product information, troubleshooting, and issue resolution.

• Maintain accurate records of customer interactions and solutions.

• Collaborate with internal teams to address complex customer issues efficiently.

• Stay updated on product offerings, policies, and procedures to provide accurate assistance.

• Contribute to continuous improvement initiatives within the support team.

• Fluency in Norwegian (spoken and written) is required; English proficiency is a plus.

• Previous experience in customer support or related roles is preferred.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to multitask and work effectively in a fast-paced environment.

• Familiarity with CRM platforms and customer service software.

• Positive, proactive attitude and strong teamwork orientation.

• Willingness to relocate to Sofia with paid relocation assistance.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...