Italian Speaking Technical Support for Tech… at Mercier… · Lisbon

Mercier Consultancy MD is offering an exciting opportunity for an Italian Speaking Technical Support Specialist to join a leading tech company in Greece. This role is perfect for individuals who have a passion for technology and enjoy providing top-notch customer service. You will support Italian-speaking clients, helping them troubleshoot technical issues and ensuring excellent user experiences while enjoying the benefits of living and working in Greece, enabled by a fully paid for relocation package.

Key Responsibilities

• Provide technical support to Italian-speaking customers.

• Diagnose and resolve technical problems related to the company’s products and services.

• Guide customers through troubleshooting steps and provide clear instructions.

• Document customer interactions and technical issues accurately in the support system.

• Collaborate with internal teams to escalate and solve complex problems.

• Stay informed about new technologies and product updates to enhance support quality.

• Exceptional fluency in Italian (both written and spoken) is essential.

• Minimum English proficiency at B2 level.

• Strong technical skills and ability to troubleshoot software/hardware issues.

• Excellent communication and interpersonal skills to effectively assist customers.

• Previous experience in technical support or customer service is preferred.

• Customer-oriented mindset with problem-solving abilities.

• Willingness to live and work in Greece and adapt to a multicultural environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...