Italian Speaking Rent-a-Car Consultant - Work In… at Mercier… · Sofia

Italian Speaking Rent-a-Car Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and BPO firms, connecting ambitious multilingual talent with world-class career opportunities across the continent. With a strong reputation built on trust, transparency, and results, we specialise in matching skilled professionals with leading organisations in dynamic, fast-growing industries. At Mercier Consultancy Group, we don't just place candidates — we build careers and change lives.

Job Overview

We are currently seeking a motivated and customer-focused Italian Speaking Rent-a-Car Consultant to join a thriving team based on-site in Sofia, Bulgaria, working within the vibrant tourism industry. This is a fantastic opportunity for Italian-speaking professionals to build a rewarding career in travel and tourism, delivering exceptional vehicle rental experiences to Italian-speaking customers from across the globe. If you are passionate about tourism, customer service excellence, and are looking for Italian-speaking jobs that truly offer something different, this Italian Speaking Rent-a-Car Consultant position in Bulgaria could be the perfect next step in your career journey.

Key Responsibilities

• Assist Italian-speaking travellers and tourists with vehicle rental enquiries, bookings, modifications, and cancellations via phone, email, and live chat platforms.

• Provide accurate and tailored information about available vehicle options, rental rates, insurance packages, and tourism-related add-ons to ensure an outstanding customer experience.

• Process reservations and payments efficiently using internal booking and CRM systems, ensuring all data is accurately recorded and maintained.

• Handle customer complaints and resolve issues in a professional, empathetic, and solution-oriented manner, reflecting the premium service standards expected in the tourism sector.

• Collaborate with partner tourism agencies, hotels, and travel operators to coordinate seamless vehicle rental solutions for group and individual travellers.

• Upsell and cross-sell relevant travel and tourism services such as GPS navigation, additional driver options, child seats, and travel insurance packages.

• Stay informed about current tourism trends, seasonal travel patterns, and destination-specific requirements to better serve Italian-speaking clients.

• Meet and consistently exceed individual and team performance targets, contributing to a positive, high-energy team environment.

• Native or fluent Italian language skills (spoken and written) are essential for this role — a strong command of Italian is mandatory.

• Valid EU passport (mandatory requirement for relocation and employment eligibility).

• Previous experience in customer service, tourism, hospitality, travel, or a related field is highly advantageous.

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding customer experiences within the tourism industry.

• Comfortable working in a fast-paced, target-driven environment with the ability to manage multiple customer interactions simultaneously.

• Proficiency in English at a communicative level for internal team communication and training purposes.

• A positive, proactive attitude and the ability to adapt quickly to new systems, processes, and a multicultural workplace.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the tourism industry.
• Fully Paid Training to ensure you are confident, knowledgeable, and set up for success from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package — including return flight, airport transfer, and hotel accommodation upon arrival in Bulgaria.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to excellence.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• A supportive, multicultural, and professional work environment in the heart of Sofia, Bulgaria.
• And Much More — including ongoing career development opportunities within a leading European consultancy.

Life in Bulgaria

Bulgaria is an increasingly popular destination for international professionals seeking an exceptional quality of life at a surprisingly affordable cost. The country boasts a rich cultural heritage, stunning natural landscapes ranging from the snow-capped Balkan Mountains to the golden beaches of the Black Sea coast, and a warm, welcoming local community. Sofia, the vibrant capital of Bulgaria, combines a cosmopolitan urban atmosphere with centuries of history, offering world-class restaurants, thriving nightlife, beautiful parks, and a dynamic arts and music scene that makes settling in remarkably easy for newcomers.

Relocating to Bulgaria means embracing an enviable lifestyle where your salary stretches further, the food is fresh and flavourful, and the pace of life strikes the perfect balance between professional ambition and personal fulfilment. Bulgaria enjoys over 300 days of sunshine per year, a growing expat community, and excellent transport links across Europe, making it one of the most exciting destinations for Jobs in Bulgaria right now. Whether you are exploring the cobblestone streets of Sofia's old town, skiing in Bansko, or relaxing on the Sunny Beach coastline, Bulgaria offers a backdrop to your new career chapter that is truly hard to match — making this Italian Speaking Rent-a-Car Consultant position in Bulgaria an opportunity not to be missed.

How to Apply

Are you a fluent Italian speaker ready to take your career in tourism to the next level? Do not miss this exceptional opportunity to join a world-class team and benefit from a fully paid relocation, a generous signing bonus, and a rewarding career with Mercier Consultancy Group. Whether you are actively seeking Italian-speaking jobs abroad or simply ready for an exciting new challenge, we would love to hear from you. Click Apply Now to submit your application today and one of our dedicated recruitment specialists will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and to this outstanding Italian Speaking Rent-a-Car Consultant position in Bulgaria.