Italian Speaking Player Support Specialist -… at Mercier… · Portugal

Italian Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, dedicated to connecting exceptional multilingual talent with industry-leading organisations across the globe. With a strong footprint in international staffing and a reputation built on integrity, precision, and results, Mercier Consultancy Group has become the partner of choice for candidates and companies alike. Our commitment is simple: to place the right people in the right roles, and to support them every step of the way.

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for an Italian Speaking Player Support Specialist position in Bulgaria — one of the most exciting roles currently available in the Gaming & Esports industry for Italian-speaking professionals. Based on-site in the vibrant city of Sofia, Bulgaria, this role places you at the heart of a fast-paced, player-first environment where your passion for gaming and your fluency in Italian will make a genuine difference to players' experiences every single day. If you are searching for Italian-speaking jobs that combine your love of gaming with a rewarding international career, this is the opportunity you have been waiting for.

Key Responsibilities

• Deliver outstanding player support to Italian-speaking gaming and esports communities via live chat, email, and ticketing platforms, ensuring swift and satisfying resolutions.

• Assist players with account management queries, including login issues, subscription management, in-game purchases, and platform access across PC, console, and mobile environments.

• Investigate and resolve technical issues related to gameplay, connectivity, software bugs, and hardware compatibility, escalating complex cases to specialist teams when necessary.

• Monitor and moderate player interactions and in-game behaviour in accordance with community guidelines and terms of service to maintain a safe and enjoyable gaming environment.

• Provide detailed, accurate information regarding game updates, patches, esports events, tournaments, and promotional campaigns to keep players informed and engaged.

• Log all player interactions thoroughly within the CRM system, maintaining precise records to support quality assurance and continuous service improvement initiatives.

• Collaborate closely with internal teams including QA, game developers, and community managers to relay player feedback and contribute to a better overall gaming experience.

• Uphold and represent the brand values of the client at all times, ensuring every Italian-speaking player feels heard, valued, and supported.

• Native or fluent Italian language skills — both spoken and written — are essential for this role.

• Valid EU passport (mandatory requirement for all applicants).

• A genuine passion for gaming, esports, or digital entertainment, with a solid understanding of gaming culture, platforms, and player expectations.

• Strong communication skills with the ability to engage empathetically and professionally with players in high-pressure or sensitive situations.

• Proficiency in English at a functional working level to communicate with international colleagues and access internal documentation.

• Previous experience in customer support, player support, or a related service role within the gaming, tech, or digital entertainment sector is highly advantageous.

• Comfortable working in a structured, on-site team environment in Sofia, Bulgaria, with flexibility to work rotational shifts as required.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the Gaming & Esports sector.
• Fully Paid, Structured Training Programme to ensure you are confident and fully prepared before your first day on the floor.
• Comprehensive Health Insurance for your peace of mind throughout your employment.
• Fully Paid Relocation Package — including your flight, airport transfer, and hotel accommodation — so your move to Bulgaria is completely stress-free.
• Monthly Performance Bonus rewarding your dedication, quality, and contribution to the team's success.
• €1,500 Signing Bonus (one-time payment) awarded exclusively to new hires joining Mercier Consultancy Group.
• And Much More — including career advancement opportunities, a collaborative multicultural workplace, and ongoing professional development support.

Life in Bulgaria

Bulgaria is rapidly emerging as one of Europe's most compelling destinations for international professionals, and it is easy to see why. The country boasts a rich tapestry of history, culture, and natural beauty — from the cobblestone streets of Sofia's old quarter and the rose-filled valleys of central Bulgaria, to the stunning Black Sea coastline and the dramatic Rila Mountains. Bulgaria's capital, Sofia, is a dynamic, modern city with a thriving café culture, world-class restaurants, vibrant nightlife, and a growing tech and gaming scene that makes it an especially exciting place to live and work for professionals in the Gaming & Esports industry. The cost of living in Bulgaria remains very affordable by European standards, meaning your salary goes significantly further here than in many Western capitals.

For those considering jobs in Bulgaria, the quality of life on offer is truly exceptional. Bulgaria is home to a warm and welcoming expat community, making it straightforward to settle in and build a fulfilling social life from day one. The local cuisine — hearty, flavoursome, and deeply rooted in tradition — is a wonderful discovery for newcomers, and Bulgaria's excellent transport links make weekend exploration of neighbouring countries effortlessly accessible. With a favourable climate, low taxes, affordable housing, and a thriving international professional community, Bulgaria is not merely a place to work — it is a place to truly live. For Italian-speaking professionals searching for new horizons, relocating to Bulgaria with full support from Mercier Consultancy Group represents an extraordinary opportunity to grow both personally and professionally.

How to Apply

Are you ready to take your career to the next level in one of the most dynamic industries in the world? If you are an Italian-speaking professional with a passion for gaming and a desire to deliver exceptional player experiences, we want to hear from you. This Italian Speaking Player Support Specialist position in Bulgaria is a rare and exciting opportunity — and with a €1,500 Signing Bonus, a fully paid relocation package, and monthly performance rewards on offer, there has never been a better time to explore Italian-speaking jobs with Mercier Consultancy Group. Click Apply Now to submit your application and take the first step towards an exceptional new chapter in your career. Our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the team.