Italian-Speaking Customer Experts for Imperial… at Mercier… · Lisbon

Italian-Speaking Customer Experts for Imperial Brands

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional multilingual talent with world-class employers across a wide range of industries. We specialise in placing motivated professionals in rewarding roles that align with their language skills, career ambitions, and lifestyle goals. At Mercier Consultancy Group, we are committed to supporting every candidate from the very first application through to a seamless transition into their new role and new country.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for the Italian-Speaking Customer Experts for Imperial Brands position in Greece — a dynamic, on-site role based in the vibrant city of Athens. In this position, you will serve as a trusted point of contact for Italian-speaking customers across the consumer electronics sector, delivering expert guidance, technical support, and an elevated service experience that reflects the premium standards of a globally recognised brand. This is an ideal opportunity for passionate, customer-focused professionals seeking Italian-speaking jobs in Greece within a forward-thinking and innovative consumer electronics environment.

Key Responsibilities

• Provide high-quality customer support to Italian-speaking clients regarding consumer electronics products, services, and related enquiries via phone, email, and live chat channels.

• Assist customers with product selection, technical troubleshooting, device setup, and usage guidance for a broad range of consumer electronics items.

• Handle and resolve customer complaints, warranty claims, and after-sales queries in a professional, empathetic, and efficient manner.

• Accurately log all customer interactions, case updates, and resolutions within the company's CRM system in accordance with data quality and compliance standards.

• Collaborate closely with technical support teams and internal departments to ensure complex consumer electronics issues are escalated and resolved promptly.

• Stay up to date with new product launches, firmware updates, and changes in the consumer electronics portfolio to provide accurate and informed customer guidance.

• Identify recurring customer issues and provide structured feedback to team leaders and quality assurance teams to support continuous service improvement.

• Consistently meet and exceed individual and team KPIs including customer satisfaction scores, first-contact resolution rates, and response time targets.

• Native or fluent Italian language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all applicants.

• Valid EU passport or national ID (mandatory for relocation and employment eligibility).

• A genuine interest in consumer electronics, technology products, and digital devices is strongly preferred.

• Previous experience in customer service, technical support, or a client-facing role within the consumer electronics or technology sector is a significant advantage.

• Strong communication, active listening, and problem-solving skills with the ability to explain technical concepts clearly and accessibly to a non-technical audience.

• Proficiency in English at a working level to communicate effectively with international colleagues and management teams.

• Ability to work on-site in Athens, Greece, either as a local candidate or as a professional open to relocating with the benefit of a fully paid relocation package.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and contribution to the team.
• Fully Paid Training programme to ensure you are thoroughly prepared and confident in your role from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation upon arrival — making your move to Greece as smooth and stress-free as possible.
• Monthly Performance Bonus rewarding your dedication, results, and outstanding customer service delivery.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing you with significant additional financial benefit beyond your standard monthly compensation.
• A vibrant, multicultural, and supportive working environment in one of Europe's most exciting and liveable cities.
• And Much More — including ongoing career development opportunities, team events, and the full support of the Mercier Consultancy Group network.

Life in Greece

Relocating for the Italian-Speaking Customer Experts for Imperial Brands position in Greece means embracing one of the most enviable lifestyles in all of Europe. Greece is a country of extraordinary beauty, rich history, and warm Mediterranean culture, where ancient landmarks, crystal-clear seas, and sun-drenched coastlines form the backdrop of everyday life. Athens itself is a thriving, cosmopolitan city that perfectly balances its deep historical heritage with a buzzing modern energy — home to world-class restaurants, vibrant nightlife, acclaimed museums, and an ever-growing international community of professionals who have chosen Greece as their home.

Beyond the breathtaking scenery and legendary hospitality, Greece offers an exceptional quality of life at a very accessible cost of living compared to many other Western European capitals. Whether you are exploring the iconic neighbourhoods of Athens, island-hopping across the Aegean during your weekends, or savouring the extraordinary flavours of Greek cuisine, life in Greece is genuinely rewarding in every sense. For professionals seeking Italian-speaking jobs in Greece, Athens represents a unique opportunity to build a fulfilling international career while enjoying the warmth, culture, and Mediterranean lifestyle that Greece is celebrated for the world over.

How to Apply

If you are a fluent or native Italian speaker ready to take the next exciting step in your career and explore outstanding jobs in Greece, we want to hear from you today. This is a rare and highly competitive opportunity to join a globally recognized brand in the consumer electronics industry, supported every step of the way by the expertise and dedication of Mercier Consultancy Group. Do not miss your chance to be part of something exceptional — click Apply Now to submit your application and a member of our specialist multilingual recruitment team will be in touch with you shortly. We look forward to welcoming you to Athens and to the Mercier Consultancy Group family.