Italian Speaking Customer Agent For Fintech -… at Mercier… · Italy

Italian Speaking Customer Agent For Fintech

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class organisations across a wide range of high-growth industries. With a strong track record of placing thousands of professionals in rewarding careers throughout Europe, we are recognised for our commitment to candidate success, transparency, and premium service standards. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you are truly proud of.

Job Overview

Mercier Consultancy Group is actively seeking a motivated and client-focused Italian Speaking Customer Agent For Fintech to join a dynamic, forward-thinking team based on-site in Athens, Greece. This is a standout opportunity for Italian-speaking professionals who are passionate about financial technology and eager to grow their career within the rapidly evolving FinTech sector. If you are searching for Italian-speaking jobs that combine professional development, a competitive rewards package, and the excitement of working in one of Europe's most vibrant cities, this Italian Speaking Customer Agent For Fintech position in Greece is the perfect fit for you.

Key Responsibilities

• Deliver professional, high-quality customer support to Italian-speaking clients via phone, email, and live chat within a fast-paced FinTech environment.

• Assist customers with account setup, digital payment queries, transaction issues, and general platform navigation related to FinTech products and services.

• Investigate and resolve customer complaints and technical concerns in a timely, empathetic, and solution-oriented manner, ensuring full customer satisfaction.

• Guide users through digital financial tools, mobile banking features, and e-payment solutions, providing clear and accurate information at every interaction.

• Accurately document all customer interactions, case notes, and outcomes within the company's CRM system in compliance with FinTech industry standards and data protection regulations.

• Collaborate closely with internal teams including compliance, fraud prevention, and technical support to ensure seamless resolution of complex customer cases.

• Stay continuously informed about the company's evolving suite of FinTech products, platform updates, and industry regulations to deliver expert-level customer guidance.

• Identify recurring customer pain points and proactively communicate feedback to team leaders to support ongoing service improvement and product development.

• Native or fluent Italian language proficiency, both spoken and written, is essential for this role — all customer interactions will be conducted in Italian.

• A valid EU passport or the legal right to work and reside within the European Union (mandatory requirement).

• A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry is highly advantageous.

• Demonstrated experience in customer service, customer support, or a client-facing role, preferably within a technology or financial services environment.

• Strong written and verbal communication skills with the ability to explain complex FinTech concepts clearly and confidently to customers of all technical backgrounds.

• Excellent problem-solving abilities, a high level of attention to detail, and the ability to multitask effectively within a deadline-driven environment.

• Proficiency in English at a working level is required for internal communication and training purposes.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the demands of the FinTech industry.
• Monthly Performance Bonus rewarding your dedication, results, and commitment to outstanding customer service.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security beyond standard market offerings.
• Fully Paid Relocation Package including return flight to Athens, airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Greece.
• Fully Paid Professional Training tailored specifically to the FinTech industry, equipping you with the knowledge and tools needed to excel from day one.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• A structured career development pathway within a globally recognised organisation committed to your long-term professional growth.
• A collaborative, inclusive, and multicultural team environment where your contributions are genuinely valued.
• And Much More — join Mercier Consultancy Group and discover a rewards package designed to support every aspect of your professional and personal life.

Life in Greece

Relocating to Greece for this Italian Speaking Customer Agent For Fintech position means so much more than a career move — it is an invitation to experience one of the world's most extraordinary ways of life. Greece is a country blessed with over 300 days of sunshine per year, breathtaking Mediterranean coastlines, and a rich cultural heritage that stretches back thousands of years. Athens, the capital city of Greece, is a vibrant, modern metropolis where ancient history and contemporary living coexist beautifully, offering world-class museums, a thriving arts scene, lively neighbourhoods, and an electric energy that is impossible to resist. Whether you spend your weekends exploring ancient ruins, island-hopping across the Aegean, or simply enjoying a sunset coffee by the sea, Greece offers a lifestyle that is deeply fulfilling and endlessly inspiring.

Beyond its natural beauty, Greece is celebrated for its legendary warmth and hospitality, making it an incredibly welcoming destination for international professionals and expatriates. The cost of living in Greece remains highly competitive compared to many Western European capitals, meaning your salary goes further and your quality of life is genuinely elevated. From the irresistible flavours of Greek cuisine — fresh seafood, vibrant markets, and legendary mezze — to the sense of community and belonging that Greece so naturally fosters, relocating here is a decision that candidates consistently describe as life-changing. Professionals searching for jobs in Greece consistently find that Athens offers the ideal combination of career opportunity, cultural richness, and personal fulfilment that few other European cities can match. For Italian-speaking professionals ready to take the next step, Greece is not just a destination — it is a truly exceptional place to call home.

How to Apply

Are you ready to take your career to the next level with one of the most rewarding Italian-speaking jobs available in the FinTech sector today? Do not miss your opportunity to secure this exceptional Italian Speaking Customer Agent For Fintech position in Greece and begin an exciting new professional chapter in the heart of Athens. Click Apply Now to submit your application and a member of our dedicated recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you thrive in your new career and your new home in Greece.