Italian Customer Technical Advisor & Inbound… at Mercier… · Portugal

Italian Customer Technical Advisor & Inbound Sales

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading brands across the continent. With a strong track record of placing thousands of professionals in rewarding careers, we pride ourselves on delivering a seamless, supportive, and fully guided candidate experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career you're genuinely excited about.

Job Overview

We are currently seeking a motivated and customer-focused Italian-speaking professional to join our client's dynamic team in Athens, Greece, in the role of Italian Customer Technical Advisor & Inbound Sales. This is an outstanding opportunity for Italian speakers who are passionate about consumer electronics and enjoy combining technical problem-solving with consultative sales in a fast-paced, on-site environment. If you are looking for Italian-speaking jobs that offer real career growth, a vibrant international workplace, and a life-changing relocation experience, this Italian Customer Technical Advisor & Inbound Sales position in Greece is the perfect next step for you.

Key Responsibilities

• Respond promptly and professionally to inbound contacts from Italian-speaking customers seeking technical support and product guidance across a leading consumer electronics portfolio.

• Diagnose and resolve technical issues related to consumer electronics devices — including smartphones, tablets, laptops, smart home products, and accessories — through clear and empathetic communication.

• Identify customer needs during every interaction and leverage inbound sales opportunities to recommend suitable consumer electronics products, upgrades, and service plans.

• Guide customers through product setup, configuration, troubleshooting procedures, and warranty processes in a clear and reassuring manner.

• Accurately log all customer interactions, technical cases, and sales activity within the company's CRM system, ensuring full compliance with data handling standards.

• Collaborate closely with internal escalation teams to ensure complex technical issues related to consumer electronics are resolved efficiently and to the customer's satisfaction.

• Stay up to date with the latest product launches, firmware updates, and innovations within the consumer electronics industry to provide accurate and informed support.

• Consistently meet and exceed individual KPIs for customer satisfaction, first-contact resolution, and inbound sales conversion rates.

• Native or fluent Italian language skills (spoken and written) are essential — this role is exclusively conducted in Italian.

• Valid EU passport or national ID (mandatory for non-Greek residents applying for jobs in Greece).

• A genuine interest in consumer electronics, technology products, or the wider tech industry is strongly preferred.

• Previous experience in customer service, technical support, or inbound sales — ideally within a consumer electronics or technology-related environment — is an advantage.

• Strong communication and active listening skills, with the ability to explain technical concepts in a simple and friendly manner to a non-technical audience.

• A proactive, solution-oriented mindset with the ability to work independently and as part of a collaborative team in a professional on-site setting in Athens, Greece.

What We Offer

• Competitive Monthly Salary — reflective of your experience and expertise in the consumer electronics support field.
• Monthly Performance Bonus — rewarding your dedication, technical excellence, and sales achievements every single month.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, ensuring outstanding financial security and recognition.
• Fully Paid Relocation Package — including return flight to Athens, airport transfer, and hotel accommodation upon arrival, so your move to Greece is completely stress-free.
• Fully Paid Professional Training — comprehensive onboarding covering consumer electronics product knowledge, technical support processes, and inbound sales techniques.
• Full Health Insurance Coverage — giving you complete peace of mind from day one.
• A vibrant, multicultural, and modern on-site work environment in the heart of Athens, Greece.
• And Much More — including ongoing career development opportunities, team events, and the full support of Mercier Consultancy Group every step of the way.

Life in Greece

Relocating for your career is a bold and exciting decision — and choosing Greece as your new home makes it truly unforgettable. Greece is celebrated worldwide for its extraordinary quality of life, with over 300 days of sunshine per year, a coastline of breathtaking beauty, and a rich cultural heritage that stretches back thousands of years. From the iconic landmarks of Athens to the crystal-clear waters of the Aegean islands, Greece offers a lifestyle that seamlessly blends ancient history with vibrant modern living. Whether you're exploring ancient ruins on a weekend, enjoying a sunset dinner by the sea, or simply soaking in the warm Mediterranean atmosphere, Greece has a way of making every day feel extraordinary.

On a practical level, Greece offers an affordable and highly enjoyable standard of living — with world-renowned cuisine, warm and welcoming locals, and a thriving international expat community that makes settling in straightforward and enjoyable. The cost of living in Greece remains highly competitive compared to other Western European countries, allowing you to enjoy a premium lifestyle without compromise. Athens in particular is a dynamic, cosmopolitan city with excellent transport links, a buzzing social scene, and a growing tech and business services sector — making it one of the most exciting destinations for Italian-speaking professionals seeking jobs in Greece today. This is far more than a career move; it is the beginning of a truly enriching chapter of your life.

How to Apply

Are you an Italian-speaking professional ready to take the next step in your career with this exciting Italian Customer Technical Advisor & Inbound Sales position in Greece? We would love to hear from you. Click the Apply Now button below to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch to guide you through every stage of the process. Whether you're already searching for Italian-speaking jobs abroad or you've just discovered this opportunity, we are here to make your transition smooth, supported, and successful. We look forward to welcoming you to Athens — your adventure starts here.