Italian Customer Care for Delivery Logistics |… at Mercier… · Lisbon

Are you an Italian speaker ready to start your career abroad? At Mercier Consultancy, we are looking for a driven and customer-focused Italian-speaking Logistics Customer Support Specialist to join a leading international logistics provider in Greece.

In this customer-facing role, you'll be the primary point of contact for clients, assisting with shipment inquiries, coordinating deliveries, resolving logistics-related issues, and ensuring a seamless customer experience. Your communication skills and problem-solving mindset will play a key role in building strong customer relationships and delivering exceptional service.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Italian speaking customers.

• Resolve complaints professionally to maintain high customer satisfaction.

• Accurately document all customer interactions in the CRM system.

• Collaborate with internal teams to improve product support and customer service processes.

• Native-level fluency in Italian (both written and spoken) is essential.

• A minimum English proficiency of B2 is required.

• Strong communication and problem-solving skills.

• Comfortable using computers and willing to learn new software tools.

• Ability to work in a team-oriented environment.

• Willingness to relocate and live in Greece.

• Competitive Monthly Salary,

• 2 Extra Salaries per year,

• Monthly Performance Bonus,

• Fully Paid Relocation Package,

• Continuous support during and before your relocation to Greece,

• Fully Paid Training,

• Positive international environment,

• Health Insurance,

• And Much More!