German Speaking Reservations Agent For… at Mercier… · Athens

Mercier Consultancy Group is currently hiring a German Speaking Reservations Agent to support Booking.com operations while working remotely from Greece. This position offers the flexibility of remote work combined with the opportunity to contribute to a leading global online travel platform, delivering outstanding customer service to German-speaking travelers.

Key Responsibilities

• Assist German-speaking customers with accommodation bookings via phone, email, and chat.

• Provide accurate and up-to-date information about properties, rates, and Booking.com policies.

• Manage booking modifications, cancellations, and special requests efficiently and professionally.

• Resolve customer inquiries and issues promptly to ensure customer satisfaction.

• Keep thorough records of customer interactions using Booking.com's reservation system.

• Collaborate with colleagues to maintain high standards of service and support.

• Fluency in German (spoken and written) is required; proficiency in English is a plus.

• Previous experience in reservations, customer service, or the hospitality industry is preferred.

• Strong communication skills and a customer-oriented mindset.

• Comfortable using online booking platforms and CRM systems.

• Ability to handle challenging situations with professionalism and problem-solving skills.

• Self-motivated with excellent time management skills suitable for remote work.

• Located in Greece or willing to work remotely from Greece.

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...