German Speaking Player Support Specialist - Work… at Mercier… · Sofia

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing solutions and career development.

Job Overview

We are currently looking for a motivated candidate for a German Speaking Player Support Specialist position in Bulgaria within the fast-paced Gaming & Esports industry. This is a unique opportunity to launch your career abroad, joining a dynamic team that thrives on providing world-class service to gamers across the DACH region.

Key Responsibilities

• Act as the primary point of contact for German-speaking users, ensuring high-quality assistance for all Gaming & Esports platform inquiries.

• Troubleshoot technical issues, billing queries, and account management concerns with precision and professionalism.

• Maintain deep knowledge of current gaming titles, competitive esports trends, and platform updates to provide expert guidance.

• Foster a positive and inclusive community environment by moderating interactions and upholding safety standards.

• Analyze recurring player feedback to provide actionable insights for product and service improvements.

• Collaborate closely with internal QA and developers to resolve bugs and report emerging technical anomalies.

• Achieve individual and team-based KPIs focused on resolution speed, customer satisfaction, and service quality.

• Native or fluent German (spoken and written) is strictly required for this role.

• Valid EU passport (mandatory) to facilitate your move for one of the most exciting German-speaking jobs available today.

• A passionate gamer with an authentic interest in the Gaming & Esports industry landscape.

• Exceptional communication skills, with a patient and empathetic approach to problem-solving.

• Proven ability to adapt to new software, gaming platforms, and internal tools quickly.

• Previous experience in customer service or a similar support role is highly advantageous.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) included for all international candidates.
• Attractive Monthly Performance Bonus based on your individual contribution.
• Professional growth opportunities within the vibrant Bulgarian tech and gaming sector.
• And Much More...

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means stepping into a country defined by its stunning mountain landscapes, rich history, and a modern, rapidly growing business hub. Life in Bulgaria offers an incredible balance of culture and affordability, making it the perfect destination for professionals looking to advance their careers while enjoying a high quality of life. Bulgaria is renowned for its welcoming atmosphere and vibrant nightlife.

With our comprehensive relocation package, you will experience a seamless transition to your new home in Bulgaria, allowing you to settle in and explore the local culinary delights and rich cultural tapestry immediately. We take pride in supporting our team members as they thrive in Bulgaria, one of Europe’s most dynamic locations for international talent seeking long-term professional development.

How to Apply

Are you ready to take the next step in your career with a German Speaking Player Support Specialist position in Bulgaria? We invite you to click Apply Now to submit your application to the Mercier Consultancy Group recruitment team today. We look forward to hearing from you!