German Speaking Pandora Customer Experts -… at Mercier… · Austria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized as a leader in European talent acquisition and premium business process outsourcing. We specialize in connecting elite professionals with industry-leading brands, consistently setting the gold standard for career opportunities and professional growth across the continent.

Job Overview

We are currently seeking polished and service-oriented individuals to fill the German Speaking Pandora Customer Experts position in Greece. This role offers an unparalleled opportunity to represent a world-class luxury goods brand, providing sophisticated support to a global clientele while enjoying the sun-drenched beauty of one of Europe’s most vibrant countries.

Key Responsibilities

• Deliver premium, personalized support to customers, reflecting the elegance and quality associated with the luxury goods industry.

• Manage inquiries via multiple channels—phone, email, and chat—ensuring every interaction is a seamless experience.

• Maintain comprehensive knowledge of brand collections, styling trends, and product maintenance to provide expert guidance.

• Resolve complex service requests with poise, discretion, and a focus on maintaining long-term customer loyalty.

• Collaborate closely with internal teams to ensure all client expectations are met with the highest standard of excellence.

• Contribute to the consistent growth of the brand’s reputation through proactive engagement and brand advocacy.

• Process orders and manage account details with meticulous attention to detail in a fast-paced environment.

• Native or fluent German (spoken and written) is mandatory for this position.

• Valid EU passport or valid residency permit to work in Greece.

• Previous experience in high-end retail or customer success within the luxury goods sector is considered an asset.

• Exceptional communication skills with a refined, professional, and empathetic tone.

• Ability to thrive in a remote work environment while remaining connected to our corporate culture.

• A passion for customer satisfaction and a deep appreciation for premium brand storytelling.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training on products and customer excellence
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Monthly Performance Bonus linked to service quality metrics
• Professional development opportunities within the global luxury goods network
• And Much More...

Life in Greece

Choosing one of our German-speaking jobs in Greece means choosing a lifestyle defined by 300 days of sunshine, breathtaking coastal landscapes, and a rich historical heritage. Greece offers a unique blend of ancient charm and modern cosmopolitan living, providing an ideal backdrop for those looking to advance their career while enjoying a superior quality of life.

As part of our relocation support for the German Speaking Pandora Customer Experts position in Greece, you will find that adjusting to life here is seamless. Whether you are indulging in world-class Mediterranean cuisine, exploring the Aegean islands, or settling into a vibrant urban community, you will discover that Greece is an exceptional place to live and work. Join the thousands of professionals who have already chosen to build their future with jobs in Greece.

How to Apply

If you are ready to elevate your career with a prestigious luxury brand, we invite you to take the next step today. Please click the "Apply Now" button to submit your profile to Mercier Consultancy Group, and our recruitment specialists will be in touch to discuss your journey to Greece.