German Speaking Jobs In Bulgaria - Work In… at Mercier… · Sofia

German Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting top multilingual talent with outstanding career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a premium, candidate-first experience at every stage of the hiring journey. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

Mercier Consultancy Group is actively seeking motivated, customer-focused professionals for an exciting German Speaking Jobs In Bulgaria position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a fantastic opportunity to launch or advance your career in the Customer Support Services industry, working within a dynamic, internationally minded team that serves German-speaking clients across a wide range of sectors. If you are fluent in German and are looking for German-speaking jobs that combine professional growth with an enriching relocation experience, this role is tailor-made for you.

Key Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and live chat, ensuring every interaction reflects the highest service standards in the Customer Support Services industry.

• Accurately identify, log, and resolve customer enquiries, complaints, and service requests in a timely and professional manner using internal CRM systems.

• Provide clear, empathetic, and solution-oriented communication to customers, ensuring first-contact resolution wherever possible.

• Collaborate closely with team leaders and cross-functional departments to escalate complex issues and ensure seamless end-to-end customer experiences.

• Maintain up-to-date knowledge of client products, services, policies, and procedures to provide accurate and consistent information to customers at all times.

• Contribute to a positive, performance-driven team culture by consistently meeting and exceeding individual KPIs and quality benchmarks.

• Participate actively in ongoing training sessions, coaching programmes, and team briefings to continuously improve your customer support skills and product knowledge.

• Document all customer interactions thoroughly and accurately in accordance with company data protection and compliance standards.

• Native or fluent German language skills (both spoken and written) are essential for this role — all client-facing communication will be conducted in German.

• A valid EU passport is mandatory for relocation and employment eligibility purposes.

• A strong customer service orientation with excellent interpersonal and communication skills suited to the Customer Support Services environment.

• Proficiency in English at a functional working level to facilitate internal team communication and training.

• Ability to work efficiently under pressure, manage multiple tasks simultaneously, and maintain a consistently positive and professional attitude.

• Previous experience in Customer Support Services, call centre operations, or a related client-facing role is advantageous but not strictly required — full training is provided.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the Customer Support Services sector.
• Fully Paid Training programme to ensure you are fully equipped and confident before you begin serving customers.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including your flight to Sofia, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your dedication and results every single month.
• €1,500 Signing Bonus (one-time payment) awarded to all new hires upon joining the team.
• A structured career development pathway within a globally recognised recruitment and BPO organisation.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria is one of the most rewarding decisions a career-driven professional can make. Bulgaria is a country of extraordinary contrasts — from the cosmopolitan energy of Sofia's thriving city centre to the breathtaking landscapes of the Rila Mountains and the golden sands of the Black Sea coast. Bulgaria enjoys a rich cultural heritage, a warm continental climate with over 250 sunny days per year, and a rapidly growing economy that makes it one of the most exciting destinations in Eastern Europe for young professionals and experienced specialists alike. The cost of living in Bulgaria is among the most affordable in the European Union, meaning your salary goes significantly further here than in many other European capitals.

Sofia, the capital of Bulgaria, is a modern, well-connected metropolis offering an outstanding quality of life, world-class cuisine, a vibrant nightlife, and a warm, welcoming international community. Professionals who take up German-speaking jobs in Bulgaria consistently report high levels of job satisfaction and personal fulfilment, benefiting from a work-life balance that is difficult to match elsewhere in Europe. Whether you are drawn by the culinary scene, the outdoor adventures, the historic architecture, or simply the opportunity to experience life in a new European country, Bulgaria has something truly special to offer every newcomer. With our fully paid relocation package, your transition to life in Bulgaria could not be simpler or more stress-free.

How to Apply

Are you ready to take the next step in your career and secure one of the most sought-after German-speaking jobs available today? Do not miss your chance to join a world-class Customer Support Services team in the heart of Sofia and enjoy everything this incredible country has to offer. Click Apply Now to submit your application and one of our dedicated recruitment consultants at Mercier Consultancy Group will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you make the most of this outstanding German Speaking Jobs In Bulgaria position in Bulgaria.