German Speaking CX Specialist - Work In Sofia,… at Mercier… · ES

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets while fostering long-term industry success.

Job Overview

We are currently seeking an articulate and empathetic professional for a German Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the thriving customer support services industry, offering a unique opportunity to provide premium assistance to German-speaking clientele in a dynamic, multicultural environment.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat within the customer support services sector.

• Maintain a deep understanding of product features to effectively resolve client inquiries and ensure customer satisfaction.

• Proactively identify and escalate complex technical issues to the appropriate internal departments.

• Document all interactions accurately within the CRM system to track and optimize the customer journey.

• Contribute to the continuous improvement of support processes as a key member of the German-speaking team in Sofia.

• Act as a brand ambassador, ensuring that all communications adhere to the company’s premium service standards.

• Collaborate with international colleagues to share best practices and drive excellence in service delivery.

• Native or fluent German (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Strong communication skills and a passion for delivering an outstanding customer experience.

• Previous experience in customer support services or a similar client-facing role is considered an asset.

• Ability to relocate to Sofia for this permanent on-site German Speaking CX Specialist position in Bulgaria.

• High level of digital literacy and aptitude for mastering new software and support tools.

What We Offer

• Competitive Monthly Salary aligned with market standards for top-tier German-speaking jobs.
• Fully Paid Training program to ensure your professional development in the customer support services industry.
• Comprehensive Health Insurance and wellness benefits.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation included).
• Attractive Monthly Performance Bonus based on quality and efficiency metrics.
• A generous €1,500 Signing Bonus (one-time) for all new hires.
• Vibrant international work environment with excellent career growth prospects.

Life in Bulgaria

Sofia is a rapidly growing European hub, perfect for those seeking exciting jobs in Bulgaria. With a rich history, a booming social scene, and a pleasant climate, Bulgaria offers an exceptional quality of life that combines ancient cultural landmarks with modern metropolitan amenities.

Beyond the professional appeal of this German Speaking CX Specialist position in Bulgaria, you will find that the local cost of living allows for an elevated lifestyle. From diverse gastronomy to the beautiful mountain landscapes just a short distance from the city, Bulgaria truly offers a rewarding experience for expatriates and locals alike.

How to Apply

Are you ready to take the next step in your career with one of the most sought-after German-speaking jobs in Eastern Europe? If you are a motivated professional interested in the customer support services sector, we invite you to apply now and join our growing team in Sofia. We look forward to reviewing your application.

Warm regards, The Recruitment Team at Mercier Consultancy Group.