Mercier Consultancy Group→
German Speaking Customer Service for Online… at Mercier… · Dortmund
Skills
Job Description
Mercier Consultancy is excited to offer a fantastic opportunity for German Speaking Customer Service Representatives providing support for banking clients. This position includes the distinct benefit of a comprehensive relocation package that will enable you to transition smoothly and comfortably to your new location, including flight tickets, pickup, hotel and post-relocation assistance with finding your new home.
Concurrently, you will have the exciting chance to advance your professional career within the financial sector, a sector known for its innovation and growth potential. In this role, you will be entrusted with the responsibility of delivering exceptional and personalized support to our valued German-speaking clients, ensuring their online banking needs are met with efficiency and care. Your expertise will be critical in providing seamless assistance and fostering positive client relationships, thereby contributing significantly to their overall banking experience and satisfaction.
Key Responsibilities
Respond to customer inquiries related to online banking services, accounts, transactions, and security in German.
Provide guidance on products and services, helping customers navigate banking platforms effectively.
Assist with issue resolution, including troubleshooting technical problems and resolving billing or account discrepancies.
Maintain accurate documentation of all customer interactions in the CRM system.
Collaborate with internal teams to ensure a seamless customer experience.
Exceptional fluency in German (both written and spoken) is essential.
A minimum proficiency of B2 in English is required.
Previous experience in customer service, preferably in banking or financial services.
Strong communication and interpersonal skills with a customer-centric approach.
Ability to handle complex inquiries efficiently and provide timely solutions.
Experience using CRM software and other customer support tools.
Willingness to relocate to Athens, Greece; relocation expenses will be fully covered.
Competitive Monthly Salary
Fully Paid Relocation Package
Monthly Bonus
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
And Much More...