German Speaking Customer Service Agent Job… at Mercier… · Dusseldorf

Mercier Consultancy Group is pleased to offer an excellent opportunity for a German Speaking Customer Service Agent with fully paid relocation to Greece. In this role, you will provide top-tier support to German-speaking customers, ensuring their inquiries and concerns are handled efficiently and professionally while enjoying the benefits of relocating to a beautiful and vibrant country.

Responsibilities

• Assist German-speaking customers with product or service-related inquiries.

• Provide solutions and support in a courteous and efficient manner to ensure customer satisfaction.

• Accurately document all customer interactions in the CRM system for reporting and quality assurance.

• Collaborate with internal teams to escalate and resolve complex customer issues.

• Stay updated on company products, policies, and procedures to provide accurate information.

• Contribute to continuous improvement initiatives aimed at enhancing the customer experience.

• Exceptional fluency in German (both written and spoken) is essential.

• A minimum English proficiency of B2 is required.

• Previous experience in customer service or support roles is advantageous.

• Strong communication, problem-solving, and interpersonal skills.

• Ability to remain calm and professional when handling challenging situations.

• Familiarity with CRM systems and basic computer applications.

• Willingness to relocate to Greece with full relocation support provided.

• A positive attitude and desire to deliver outstanding customer service is appreciated.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...