German-Speaking Booking Consultant for… at Mercier… · Frankfurt

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated German-speaking Solutions Agent for Reservations to join an industry-leading digital solutions provider in Greece. In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package, enabling you to relocate to Greece stress-free and with ease.

Key Responsibilities

• Handle customer inquiries for German speaking customers via calls, chats and/or phone calls.

• Resolve complaints professionally to maintain high customer satisfaction.

• Assists customers with booking, changing, or canceling reservations.

• Answers questions about accommodations, payments, policies, and travel services.

• Accurately document all customer interactions in the CRM system.

• Collaborate with internal teams to improve product support and customer service processes.

• Native-level fluency in German (both written and spoken) is essential.

• A minimum English proficiency of B2 is required.

• Strong communication and problem-solving skills.

• Comfortable using computers and willing to learn new software tools.

• Ability to work in a team-oriented environment.

• Willingness to relocate and live in Greece.

• Competitive Monthly Salary,

• 2 Extra Salaries per year, in the form of a 13th and 14th Salary.

• Monthly Performance Bonus, rewarding you for your dedication

• Fully Paid Relocation: Flight, Transfer & Hotel Included

• Continuous support during and before your relocation to Greece

• Stable career development opportunities within a multinational conglomerate

• Fully Paid Training,

• Health Insurance,

• And Much More..