German Customer Consultant | Automotive… at Mercier… · Greece

German Customer Consultant | Automotive Industry

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional talent with world-class organisations across a wide range of industries. With a strong track record of placing multilingual professionals in rewarding roles throughout Europe, we are renowned for our personalised approach, industry expertise, and unwavering commitment to candidate success. At Mercier Consultancy Group, we do not simply fill positions — we build careers.

Job Overview

Mercier Consultancy Group is thrilled to present an outstanding opportunity for a German-speaking professional to join a leading automotive customer support operation in a fully remote capacity based within Greece. This German Customer Consultant | Automotive Industry position in Greece is perfectly suited to individuals who are passionate about delivering first-class service within the dynamic and fast-paced automotive sector. If you are searching for German-speaking jobs that combine your language skills with a genuine passion for automobiles and customer excellence, this is your ideal next step.

Key Responsibilities

• Serve as the primary point of contact for German-speaking customers, delivering professional and empathetic support across all communication channels including phone, email, and live chat within an automotive industry context.

• Provide accurate, detailed information regarding automotive products, vehicle specifications, warranties, service schedules, and dealership queries to customers across German-speaking markets.

• Assist customers with vehicle-related inquiries, including roadside assistance coordination, recall notifications, and after-sales support, ensuring a seamless and satisfying customer journey.

• Log and manage customer interactions with precision using CRM systems, maintaining up-to-date and accurate records of all case developments within the automotive customer service platform.

• Liaise effectively with internal automotive industry teams, escalating complex technical or commercial issues to the appropriate departments to ensure swift and satisfactory resolution.

• Uphold and promote brand values and customer care standards specific to the automotive client, consistently representing the organisation in a professional and knowledgeable manner.

• Monitor and follow up on open customer cases, proactively communicating updates to ensure transparency and build long-term customer trust and loyalty.

• Contribute to continuous improvement initiatives by sharing customer feedback and insights with team leads and quality assurance teams to enhance the overall automotive customer experience.

• Native or fluent German language skills (spoken and written) are essential for this role — a high level of German proficiency is mandatory.

• Valid EU passport or European Economic Area (EEA) travel document (mandatory requirement).

• Previous experience in customer service, customer support, or a client-facing role is highly advantageous; experience within the automotive industry or a related sector is a distinct asset.

• Strong communication and interpersonal skills with a genuine customer-first mindset and the ability to handle sensitive or complex automotive queries with professionalism and care.

• Comfortable working in a remote environment with the self-discipline, focus, and technical setup required to perform effectively from home within Greece.

• Proficiency in English at a working level is beneficial for internal communications and training purposes.

• Familiarity with CRM tools, ticketing systems, or customer support software is a plus; full training will be provided.

What We Offer

• Competitive Monthly Salary reflective of your language skills and professional experience in the automotive customer service field.
• Fully Paid Training programme to ensure you are fully equipped with the automotive product knowledge and tools needed to excel in this role.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to support your smooth transition to Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results in the automotive customer consultant role.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing significant additional financial reward throughout the year.
• Remote working arrangement based within Greece, offering flexibility and an enviable work-life balance.
• A supportive, multicultural, and professional team environment with genuine opportunities for career progression within Mercier Consultancy Group.
• And Much More...

Life in Greece

Relocating for a new career opportunity has never felt more appealing than when Greece is your destination. Known for its extraordinary Mediterranean climate, Greece offers over 300 days of sunshine per year, breathtaking landscapes ranging from crystalline coastlines to ancient mountain villages, and a cultural richness that is truly unmatched in Europe. Whether you are exploring the historic streets of Athens, relaxing on one of the world-famous islands, or discovering hidden gems in the Greek countryside, life in Greece provides an inspiring and deeply fulfilling backdrop to your professional journey. For those seeking German-speaking jobs abroad, Greece represents the perfect blend of career opportunity and lifestyle reward.

Greece is also celebrated for its legendary warmth and hospitality, its vibrant food culture — from fresh seafood and olive oil-laden mezze to world-class local wines — and its remarkably high quality of life at a very affordable cost of living compared to many other Western European nations. The opportunity to work remotely means you can enjoy everything Greece has to offer while building a prestigious career as a German Customer Consultant in the automotive industry. With a fully paid relocation package provided, making the move to Greece has never been more accessible. Jobs in Greece offer an exceptional combination of professional development, financial rewards, and an unrivalled Mediterranean lifestyle that truly sets this destination apart.

How to Apply

Are you a fluent or native German speaker ready to take your career in the automotive industry to an exciting new level? This is a rare and highly rewarding opportunity to secure one of the most sought-after German-speaking jobs in Greece, and we encourage all eligible candidates to apply without delay. Click the Apply Now button below to submit your application and take the first step towards your new life and career with Mercier Consultancy Group. Our dedicated recruitment team will review your profile promptly and guide you through every stage of the process with the professionalism and personalized care that Mercier Consultancy Group is renowned for. We look forward to welcoming you on board.