French Speaking Solutions Consultant - Work In… at Mercier… · France

French Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across the continent. We specialise in placing skilled professionals in high-growth customer support services environments where language expertise and problem-solving excellence are at the heart of everything. At Mercier Consultancy Group, we don't just fill positions — we build careers, shape teams, and elevate the standard of customer experience delivery across Europe.

Job Overview

We are currently seeking a highly motivated and customer-focused individual to join our growing team in Sofia, Bulgaria, in the exciting French Speaking Solutions Consultant position in Bulgaria. This role sits within the dynamic Customer Support Services industry and is ideal for a fluent French speaker who is passionate about delivering outstanding client experiences, resolving complex queries, and providing tailored solutions with professionalism and efficiency. If you are exploring French-speaking jobs that offer genuine career progression, a vibrant international work culture, and exceptional financial rewards, this opportunity with Mercier Consultancy Group is precisely what you have been looking for.

Key Responsibilities

• Serve as the primary point of contact for French-speaking clients, delivering prompt, accurate, and empathetic support across multiple communication channels including phone, email, and live chat.

• Diagnose and resolve customer issues efficiently within the customer support services framework, ensuring first-contact resolution wherever possible and escalating complex cases appropriately.

• Provide tailored product and service solutions to French-speaking customers, actively listening to their needs and recommending the most suitable course of action.

• Maintain detailed, accurate records of all customer interactions and case outcomes within the CRM system, adhering to data integrity and compliance standards at all times.

• Collaborate closely with internal departments including technical support, billing, and account management teams to ensure seamless end-to-end customer journeys.

• Meet and consistently exceed individual and team KPIs, quality benchmarks, and customer satisfaction targets set by the customer support services leadership team.

• Proactively identify recurring client pain points and contribute insights and feedback to process improvement initiatives that enhance the overall customer experience.

• Participate in ongoing training programmes, team briefings, and knowledge-sharing sessions to remain fully up to date with products, services, and best practices in customer support.

• Native or fluent French language proficiency (both spoken and written) is absolutely essential for this role, as you will be communicating exclusively with French-speaking clients on a daily basis.

• A valid EU passport is mandatory for this position.

• A solid working knowledge of English (B2 level or above) to facilitate smooth internal communication with the wider international team.

• Previous experience in a customer support services, contact centre, helpdesk, or client-facing role is highly desirable, though motivated candidates with transferable skills are warmly encouraged to apply.

• Exceptional interpersonal and active listening skills, with a natural ability to empathise with customers and deliver calm, confident, solution-oriented responses under pressure.

• Strong digital literacy, including comfort navigating CRM platforms, ticketing systems, and standard office productivity tools.

• A proactive, team-oriented attitude combined with the ability to manage workload independently and prioritise effectively in a fast-paced customer support environment.

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise within the customer support services industry.
• Fully Paid Training Programme to ensure you are thoroughly equipped and confident from day one.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation to make your move to Sofia seamless and stress-free.
• Monthly Performance Bonus rewarding your dedication, results, and contribution to team success.
• €1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group.
• Supportive, multicultural, and inclusive work environment with genuine opportunities for career growth and advancement.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing a truly enriching lifestyle in one of Europe's most captivating and affordable destinations. Sofia, the vibrant capital of Bulgaria, is a city where centuries of history meet a thriving modern urban culture — offering world-class museums, buzzing café scenes, lively nightlife, and stunning mountain landscapes just a short drive away. Bulgaria enjoys a wonderfully diverse climate, with warm, sun-drenched summers perfect for exploration and crisp, snowy winters ideal for skiing in the Vitosha or Bansko mountain resorts, making every season an adventure.

Beyond its natural beauty and cultural richness, Bulgaria consistently ranks as one of the most affordable countries in the European Union, meaning your salary stretches considerably further here than in many Western European capitals. The cost of living in Bulgaria is remarkably low without any compromise on quality — from exquisite local cuisine featuring hearty Balkan flavours and fresh seasonal produce to modern amenities, excellent healthcare, and an outstanding transport network. For professionals seeking French-speaking jobs and jobs in Bulgaria that genuinely transform their quality of life, Sofia is an exceptional base from which to build your future. Thousands of international professionals have already made Bulgaria their home, and once you arrive, it's easy to understand why.

How to Apply

Are you ready to take the next defining step in your career? If you are a fluent French speaker eager to secure a rewarding French Speaking Solutions Consultant position in Bulgaria and join one of Europe's most respected staffing and customer support services organizations, we would be delighted to hear from you. Click the Apply Now button below to submit your application today — our dedicated recruitment team at Mercier Consultancy Group will review your profile promptly and guide you through every step of the process. Whether you are actively searching for jobs in Bulgaria or simply exploring new French-speaking jobs across Europe, this is an opportunity you will not want to miss. We look forward to welcoming you to the Mercier Consultancy Group family.