Finnish Speaking Support Specialist - Work In… at Mercier… · Malta

Mercier Consultancy MD is seeking a Finnish Speaking Support Specialist to join our dynamic team in Sofia, Bulgaria! This exciting opportunity includes paid relocation, allowing you to advance your career while enjoying life in a vibrant city. You will be responsible for delivering exceptional support to Finnish-speaking customers, ensuring their inquiries are resolved promptly and professionally.

Your Role

As a Finnish Speaking Support Specialist, you will provide high-quality customer service across multiple communication channels. Your language skills and commitment to customer satisfaction will help strengthen relationships with our Finnish clients and enhance their overall experience.

Key Responsibilities

• Respond to customer queries in Finnish via phone, email, and chat efficiently and courteously.

• Assist customers by providing accurate information and resolving issues promptly.

• Maintain detailed records of customer interactions and follow-ups.

• Collaborate with internal teams to troubleshoot and escalate complex cases when necessary.

• Stay updated on company products, policies, and procedures to provide accurate support.

• Contribute ideas to improve customer service processes and enhance satisfaction.

• Fluency in Finnish (spoken and written) is mandatory; proficiency in English is a plus.

• Experience in customer support or related roles is preferred.

• Excellent communication and interpersonal skills with a service-oriented mindset.

• Ability to work effectively in a fast-paced, team-oriented environment.

• Familiarity with CRM tools and customer service software.

• Proactive, positive attitude and willingness to learn.

• Ready to relocate to Sofia with paid relocation assistance.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...