Dutch Speaking - Technical Customer Service… at Mercier… · Heraklion

Dutch Speaking - Technical Customer Service Agent

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations within the Customer Support Services industry. We pride ourselves on delivering excellence through bespoke career solutions, ensuring that our candidates secure the most rewarding and stable professional opportunities across Europe.

Job Overview

We are currently looking for a talented professional to fill the Dutch Speaking - Technical Customer Service Agent position in Greece. This remote role offers the perfect blend of technical challenge and service excellence, making it one of the most sought-after Dutch-speaking jobs in the region for those looking to excel in the Customer Support Services sector.

Key Responsibilities

• Provide high-quality technical assistance to Dutch-speaking customers, ensuring top-tier service standards in the Customer Support Services industry.

• Troubleshoot and resolve complex technical issues via phone, email, and live chat platforms.

• Maintain accurate customer records and update support tickets within the internal CRM system.

• Collaborate with cross-functional teams to escalate and resolve recurring technical inquiries efficiently.

• Achieve individual and team performance metrics while maintaining high customer satisfaction ratings.

• Stay updated on product knowledge and new technical features to provide accurate, industry-leading support.

• Effectively manage your home-office environment to ensure seamless service delivery from anywhere within Greece.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Proven experience in a technical support or customer-facing environment within the Customer Support Services industry.

• Valid EU passport or a valid Greek work permit.

• Strong problem-solving skills and a passion for technology.

• Excellent communication skills and the ability to articulate technical concepts to non-technical users.

• Ability to work autonomously in a remote capacity while based in Greece.

What We Offer

• Competitive Monthly Salary.
• Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary).
• Attractive Monthly Performance Bonus.
• Fully Paid Professional Training upon onboarding.
• Comprehensive Health Insurance package.
• A stable, long-term career path among the best Dutch-speaking jobs in Greece.
• The flexibility to work from the comfort of your own home anywhere in Greece.

Life in Greece

Choosing one of our open jobs in Greece means choosing a lifestyle defined by sunshine, ancient history, and a vibrant social culture. Greece offers an unparalleled quality of life, allowing you to enjoy world-famous beaches and a Mediterranean climate while you excel in your professional career. From the bustling streets of Athens to the tranquil islands, living in Greece provides an enriching experience for every expatriate.

Beyond the incredible scenery, Greece is known for its world-class gastronomy and warm, welcoming local culture. By securing a Dutch Speaking - Technical Customer Service Agent position in Greece, you gain the opportunity to build a stable life in a country that values both hard work and relaxation. Join the growing community of professionals enjoying the Mediterranean lifestyle while securing their future with Mercier Consultancy Group in Greece.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in the Customer Support Services industry, we invite you to apply now. Please submit your updated CV, and a member of our recruitment team at Mercier Consultancy Group will reach out to discuss your qualifications for this exciting opportunity.