Dutch Speaking Reservations Agent - Work In… at Mercier… · Athens

Mercier Consultancy Group is offering an exciting opportunity for a Dutch Speaking Reservations Agent to work in Greece with paid relocation support. This role involves assisting Dutch-speaking clients with their booking needs, providing excellent customer service, and ensuring a seamless reservation process within the travel and hospitality industry.

Key Responsibilities

• Assist Dutch-speaking customers with accommodation and travel reservations through various communication channels including phone, email, and chat.

• Provide accurate and up-to-date information regarding properties, prices, policies, and booking procedures.

• Manage reservation modifications, cancellations, and special requests efficiently.

• Resolve customer inquiries promptly and professionally to maintain high customer satisfaction.

• Maintain detailed records of interactions and bookings using company systems.

• Collaborate with colleagues to uphold quality service standards and meet team goals.

• Fluency in Dutch (both spoken and written) is required; proficiency in English is beneficial.

• Experience in reservations, customer service, or the hospitality sector is preferred.

• Strong communication skills and a customer-oriented approach.

• Familiarity with online booking platforms and CRM tools is advantageous.

• Ability to work efficiently under pressure and manage multiple tasks.

• Willingness to relocate to Greece; relocation costs will be covered.

• Self-motivated, adaptable, and capable of working independently and as part of a team.

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...