Dutch Speaking Reservations Agent For… at Mercier… · Belgium

Dutch Speaking Reservations Agent For Hotels.com

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm with a distinguished reputation for connecting exceptional multilingual talent with world-class organisations across a wide range of industries, including tourism, hospitality, and customer experience. With decades of expertise and a truly international reach, we pride ourselves on delivering tailored career opportunities that align with both professional ambitions and personal aspirations. At Mercier Consultancy Group, we don't just place candidates — we build careers that last.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a Dutch Speaking Reservations Agent For Hotels.com position in Greece — one of the most rewarding Dutch-speaking jobs available in the European tourism sector today. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking travellers, assisting them with hotel reservations, booking enquiries, and providing a seamless customer experience on one of the world's most recognised online travel platforms. This is a fully remote role based within Greece, making it a truly unique chance to combine a fulfilling career in tourism with the extraordinary lifestyle that Greece has to offer.

Key Responsibilities

• Handle inbound reservation enquiries from Dutch-speaking customers via phone, email, and live chat, ensuring a smooth and professional booking experience on Hotels.com

• Assist Dutch-speaking travellers with new hotel bookings, modifications, cancellations, and special accommodation requests in a timely and accurate manner

• Provide expert guidance on available hotel options, room categories, pricing, and promotions to support informed travel decisions

• Resolve customer complaints and service issues with empathy, professionalism, and a solutions-focused approach aligned with the standards of the tourism industry

• Accurately update and maintain customer booking records and reservation data within internal systems

• Collaborate with hotels, travel partners, and internal teams to coordinate special arrangements and ensure guest satisfaction

• Proactively identify upselling opportunities by recommending upgrades, add-ons, and complementary travel services to enhance the customer journey

• Adhere to Hotels.com service quality standards, compliance guidelines, and key performance indicators at all times

• Native or fluent Dutch language skills (both spoken and written) are essential for this role

• A valid EU passport or EU citizenship is mandatory

• A strong customer service orientation with prior experience in tourism, hospitality, travel, or a related industry is highly desirable

• Excellent communication and interpersonal skills with a natural ability to build rapport and deliver memorable service experiences

• Proficiency in using digital reservation systems, CRM platforms, and standard office applications

• A reliable internet connection and a suitable remote working environment within Greece

• A positive, proactive attitude with the ability to manage multiple tasks efficiently in a fast-paced, customer-facing tourism environment

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise
• Fully Paid Training Programme to set you up for success from day one
• Comprehensive Health Insurance Coverage
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival in Greece
• Monthly Performance Bonus to reward and recognise your outstanding contributions
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary — a significant financial benefit unique to this opportunity
• A fully remote working arrangement within Greece, offering flexibility and work-life balance
• A supportive, multicultural team environment with genuine opportunities for career progression
• And Much More...

Life in Greece

Relocating to Greece is not simply a career move — it is a lifestyle transformation. Greece is celebrated across the globe for its breathtaking Mediterranean landscapes, ancient cultural heritage, and an enviable quality of life that draws professionals from every corner of Europe. With over 300 days of sunshine per year, pristine coastlines, vibrant cities such as Athens and Thessaloniki, and a rich culinary tradition rooted in centuries of history, Greece offers an unparalleled backdrop for both personal and professional growth. Whether you are exploring ancient ruins on a weekend trip or unwinding at a seaside taverna, life in Greece is a genuinely rewarding experience.

For Dutch-speaking professionals considering jobs in Greece, the country presents an affordable and high-quality standard of living that is difficult to match elsewhere in Europe. Greece boasts a welcoming, warm-hearted culture, world-renowned cuisine featuring fresh local produce and Mediterranean flavours, and a thriving expat community that makes settling in remarkably straightforward. With our fully paid relocation package taking care of all the logistics, your transition to Greece will be seamless and stress-free. This Dutch Speaking Reservations Agent For Hotels.com position in Greece is your invitation to live and work in one of the most beautiful countries in the world — and we are here to make it happen.

How to Apply

Are you a fluent Dutch speaker ready to take the next exciting step in your career within the tourism industry? Do not miss this exceptional opportunity to secure one of the most sought-after Dutch-speaking jobs in Greece. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch with you promptly to guide you through the next steps. We look forward to welcoming you to a role where your language skills, passion for travel, and dedication to customer excellence will truly make a difference. Your new life in Greece begins here — with Mercier Consultancy Group.