Dutch Speaking Reservations Agent For Agoda -… at Mercier… · Riga

Dutch Speaking Reservations Agent For Agoda

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most trusted and respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of candidates in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and fully managed recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are thrilled to present an outstanding opportunity for Dutch-speaking professionals to join the global tourism industry in one of Europe's most iconic destinations. The Dutch Speaking Reservations Agent For Agoda position in Greece is ideal for motivated individuals who are passionate about travel, hospitality, and delivering an exceptional customer experience to Dutch-speaking travellers around the world. Based on-site in the vibrant city of Athens, Greece, this role offers a dynamic, fast-paced working environment within the booming online travel and tourism sector, representing one of the world's leading hotel and accommodation booking platforms. If you are searching for Dutch-speaking jobs that combine career growth, competitive rewards, and an unforgettable lifestyle, this is the opportunity you have been waiting for.

Key Responsibilities

• Handle inbound reservation enquiries from Dutch-speaking customers via phone, email, and live chat, providing accurate and timely information about hotel bookings, travel packages, and accommodation options.

• Assist customers with new bookings, modifications, cancellations, and special requests, ensuring a smooth and positive experience throughout their travel journey.

• Resolve customer complaints and service issues efficiently and professionally, maintaining the highest standards of quality within the tourism industry.

• Utilise the Agoda platform and internal booking systems to manage reservations, verify availability, and process transactions accurately.

• Provide expert guidance and personalised travel recommendations to Dutch-speaking clients, helping them select the best accommodation options to suit their needs and preferences.

• Collaborate closely with internal teams, hotel partners, and travel suppliers to ensure seamless coordination and customer satisfaction at every stage of the booking process.

• Stay up to date with Agoda's latest products, promotions, and travel industry developments in order to deliver informed and relevant assistance to customers.

• Meet and exceed individual performance targets and quality benchmarks, contributing to the overall success of the tourism customer service team.

• Native or fluent Dutch language skills, both spoken and written, are essential for this role — a strong command of Dutch is a non-negotiable requirement.

• A valid EU passport is mandatory for relocation and employment eligibility purposes.

• A genuine passion for the tourism, travel, or hospitality industry is highly desirable, along with a customer-first mindset and strong interpersonal skills.

• Previous experience in a customer service, reservations, or tourism-related environment is an advantage, though candidates with a strong service ethic and willingness to learn are warmly encouraged to apply.

• Solid computer literacy and the ability to navigate digital booking platforms and CRM systems confidently and efficiently.

• Excellent communication skills in English (B2 level or above) to facilitate effective collaboration within an international, multicultural team environment.

What We Offer

• Competitive Monthly Salary reflecting your skills and experience in the tourism industry.
• Fully Paid Training to ensure you are equipped for success from day one on the Agoda platform.
• Comprehensive Health Insurance for your peace of mind and wellbeing.
• Fully Paid Relocation Package, including a return flight to Athens, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your hard work and dedication to outstanding customer service.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial rewards above and beyond standard compensation.
• A clearly defined career development pathway within a growing international tourism and customer experience environment.
• And Much More...

Life in Greece

Relocating to Greece means embracing a lifestyle that very few places in the world can rival. Greece is blessed with over 300 days of sunshine per year, a breathtaking Mediterranean coastline, and a rich cultural heritage stretching back thousands of years. Athens, Greece's dynamic and ever-evolving capital, seamlessly blends ancient history with a modern, cosmopolitan energy — offering world-class museums, vibrant nightlife, thriving arts scenes, and some of the most spectacular views on the planet. Whether you are exploring the iconic Acropolis after work or unwinding on a sun-drenched island during the weekend, life in Greece is genuinely extraordinary.

Greece is also renowned for its warm and welcoming people, its legendary cuisine, and an exceptional quality of life that comes at a very affordable cost of living compared to many Northern and Western European countries. The food scene alone — from traditional tavernas serving fresh seafood and mezedes to modern rooftop restaurants with panoramic views of the Athenian skyline — is a daily highlight for those who choose to call Greece home. For Dutch-speaking professionals seeking jobs in Greece, this is more than a career opportunity — it is an invitation to live, grow, and thrive in one of the most beautiful countries in the world. Mercier Consultancy Group is proud to support your entire relocation journey, making your transition to Greece as smooth and stress-free as possible.

How to Apply

If you are a Dutch-speaking professional ready to take the next exciting step in your career within the tourism industry, we would love to hear from you. The Dutch Speaking Reservations Agent For Agoda position in Greece is a rare and exceptional opportunity that combines meaningful work, outstanding benefits, and an unforgettable Mediterranean lifestyle — and it won't be available for long. Click Apply Now to submit your application and a member of our specialist multilingual recruitment team at Mercier Consultancy Group will be in touch promptly to guide you through the next steps. Your new adventure in Greece starts here — we look forward to welcoming you aboard.