Dutch Speaking iRobot Support Specialist -… at Mercier… · Belgium

Dutch Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished reputation for connecting exceptional multilingual talent with world-class employers across a wide range of industries, including consumer electronics. With an extensive international network and a deeply personalised approach to career placement, Mercier Consultancy Group is committed to empowering professionals to build rewarding careers in dynamic, forward-thinking environments. Our team of dedicated consultants works tirelessly to ensure that every candidate we place is set up for long-term success from day one.

Job Overview

Mercier Consultancy Group is delighted to present an outstanding opportunity for a Dutch Speaking iRobot Support Specialist position in Bulgaria — a role tailor-made for passionate consumer electronics enthusiasts who thrive in a customer-focused environment. In this exciting remote position based within Bulgaria, you will serve as the primary point of contact for Dutch-speaking customers seeking expert assistance with their iRobot smart home devices, delivering premium technical and product support that reflects the innovation and quality of the consumer electronics industry. If you are seeking Dutch-speaking jobs that combine cutting-edge technology, a supportive team culture, and an enviable lifestyle, this is the career move you have been waiting for.

Key Responsibilities

• Provide high-quality technical support and product guidance to Dutch-speaking customers regarding iRobot devices, including robotic vacuum cleaners and smart home cleaning solutions, via phone, email, and live chat channels.

• Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products, delivering clear, step-by-step solutions in fluent Dutch to ensure an exceptional customer experience.

• Accurately log all customer interactions, technical cases, and resolutions within the CRM system, maintaining detailed and up-to-date records in line with company standards.

• Guide customers through product setup, app connectivity, Wi-Fi configuration, and firmware updates for iRobot devices, ensuring seamless integration within their smart home ecosystems.

• Escalate complex or unresolved technical issues to the appropriate internal teams promptly, while managing customer expectations with professionalism and empathy throughout the process.

• Stay continuously informed about the latest iRobot product releases, software updates, and developments within the broader consumer electronics landscape to provide accurate and relevant support.

• Proactively identify recurring customer pain points and contribute product feedback and improvement suggestions to internal quality and product development teams.

• Uphold the highest standards of customer satisfaction by representing the iRobot brand and Mercier Consultancy Group's values of excellence, integrity, and customer-first service in every interaction.

• Native or fluent Dutch language proficiency (both spoken and written) is an absolute requirement for this role, as all customer interactions will be conducted exclusively in Dutch.

• Valid EU passport (mandatory for relocation and employment eligibility purposes).

• A genuine passion for consumer electronics, smart home technology, or related fields, with the ability to quickly acquire in-depth product knowledge of iRobot devices.

• Previous experience in customer support, technical helpdesk, or a similar client-facing role within a consumer electronics or technology environment is highly advantageous.

• Strong problem-solving skills, a patient and empathetic communication style, and the ability to explain technical concepts clearly to non-technical users.

• Reliable internet connection and a suitable remote working environment within Bulgaria, along with a good working knowledge of standard CRM tools and digital communication platforms.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience within the consumer electronics support sector.
• Fully Paid Training programme covering iRobot product knowledge, technical support procedures, and customer service excellence.
• Comprehensive Health Insurance to support your wellbeing throughout your employment.
• Fully Paid Relocation Package including return flight, private airport transfer, and hotel accommodation to ensure a smooth and stress-free move to Bulgaria.
• Monthly Performance Bonus rewarding your dedication and results-driven approach to customer satisfaction.
• Remote working arrangement within Bulgaria, offering flexibility and an outstanding work-life balance.
• Career development opportunities within a fast-growing international firm serving premium consumer electronics clients.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's best-kept secrets — a country of breathtaking natural beauty, rich cultural heritage, and a wonderfully warm climate that draws professionals from across the continent. With over 200 sunny days per year, Bulgaria offers an enviable outdoor lifestyle, from the golden beaches along the Black Sea coast to the dramatic peaks of the Balkan Mountains and the scenic Rhodopes. Bulgaria's major cities, including Sofia, Plovdiv, and Varna, are vibrant cosmopolitan hubs brimming with history, world-class cuisine, and a thriving arts and social scene, making it an ideal destination for internationally-minded professionals exploring jobs in Bulgaria.

The cost of living in Bulgaria is remarkably affordable compared to most Western European countries, allowing you to enjoy a high quality of life without compromise. From farm-fresh local produce and outstanding restaurants to modern shopping centres, wellness facilities, and efficient public transport, Bulgaria truly has something for everyone. Whether you are relocating from the Netherlands, Belgium, or elsewhere in Europe, Bulgaria's welcoming communities, expat-friendly environment, and growing international workforce make the transition feel natural and exciting. Choosing to pursue this Dutch Speaking iRobot Support Specialist position in Bulgaria could be the beginning of a truly transformative chapter in your professional life, and with our fully paid relocation package, taking that first step has never been easier.

How to Apply

Are you a Dutch-speaking consumer electronics enthusiast ready to take your career to new heights? This is your moment. The Dutch Speaking iRobot Support Specialist position in Bulgaria represents a rare combination of professional growth, cutting-edge technology, and an exceptional lifestyle — and Mercier Consultancy Group is here to make your transition seamless every step of the way. Whether you are already exploring Dutch-speaking jobs or browsing opportunities for jobs in Bulgaria for the first time, we warmly encourage you to take the next step. Click Apply Now to submit your application, and a member of our specialist recruitment team at Mercier Consultancy Group will be in touch to guide you through the process. We look forward to welcoming you aboard.