Dutch Speaking iRobot Support Specialist -… at Mercier… · Austria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading organizations. As we continue to expand our footprint in the consumer electronics sector, we are committed to excellence in every placement, ensuring our candidates thrive in their new professional chapters.

Job Overview

We are currently looking for a talented individual to join our team in Sofia for the Dutch Speaking iRobot Support Specialist position in Bulgaria. This role is a perfect match for a consumer electronics enthusiast who is ready to provide world-class technical support for cutting-edge home robotics while advancing their career through one of the most sought-after Dutch-speaking jobs currently available.

Key Responsibilities

• Provide expert technical support to customers regarding iRobot smart home devices and consumer electronics.

• Troubleshoot connectivity, hardware, and software issues for autonomous vacuuming and mopping robots.

• Maintain high levels of customer satisfaction by delivering precise, empathetic, and efficient communication.

• Document all customer interactions and technical resolutions within our CRM system accurately.

• Stay updated on the latest consumer electronics innovations and product firmware releases.

• Collaborate with internal technical teams to escalate and resolve complex product defects.

• Contribute to a positive team environment while consistently meeting individual performance metrics.

• Native or fluent Dutch (spoken and written).

• Valid EU passport (mandatory).

• Strong passion for consumer electronics and modern home automation technology.

• Excellent problem-solving skills and the ability to explain technical concepts to non-technical users.

• Prior experience in a technical support or customer service role is highly advantageous for this position in Bulgaria.

• Ability to relocate to Sofia for this on-site opportunity.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on iRobot technologies.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, hotel) to support your move to Bulgaria.
• Monthly Performance Bonus linked to your productivity and service quality.
• Opportunities for career growth within one of the best companies for Dutch-speaking jobs in Europe.
• And Much More...

Life in Bulgaria

Embracing jobs in Bulgaria means stepping into a vibrant culture where tradition meets rapid modern growth. Bulgaria offers an exceptional standard of living with a Mediterranean-influenced climate, beautiful mountain landscapes, and a lively social scene that makes it a top destination for expatriates worldwide.

Living in Bulgaria is marked by its affordability and high quality of life, featuring world-class restaurants, a booming tech industry, and a welcoming international community. Choosing this Dutch Speaking iRobot Support Specialist position in Bulgaria allows you to enjoy the perfect balance of professional development and a rich, exciting lifestyle in one of Europe’s most dynamic hubs.

How to Apply

If you are ready to take the next step in your career and join a dynamic team in Sofia, please click "Apply Now" to submit your application. We at Mercier Consultancy Group are excited to review your qualifications and assist you in securing your next professional challenge.