Dutch Speaking - Inbound Client Advisor… at Mercier… · ES

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets while ensuring a seamless transition into their new roles.

Job Overview

We are currently seeking a talented professional to fill the Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier) position in Greece. This role is a fantastic opportunity to join the thriving energy sector, offering a career-defining experience for those looking for exciting Dutch-speaking jobs in an international environment.

Key Responsibilities

• Serve as the primary point of contact for residential and commercial customers within the energy sector, managing inquiries regarding electricity supply and services.

• Provide expert guidance on energy consumption, billing cycles, and sustainable energy solutions to ensure total client satisfaction.

• Handle inbound support requests with professionalism, ensuring all technical and account-related issues are resolved in a timely manner.

• Maintain detailed customer records and ensure accurate documentation of all energy contract updates and modifications.

• Educate clients on new service offerings, grid updates, and efficiency programs provided by our prestigious energy industry partners.

• Collaborate with internal departments to streamline customer experience and optimize energy service delivery protocols.

• Adhere to the highest standards of industry compliance and data privacy, reflecting the prestige of Mercier Consultancy Group.

• Native or fluent Dutch (spoken and written) is mandatory for this role.

• Proficiency in English to effectively communicate within our international team.

• Valid EU passport or a valid work permit allowing employment in Greece.

• Previous experience in customer service or support roles, preferably within the energy or utility sector.

• Strong problem-solving skills and the ability to navigate complex energy billing systems with ease.

• A proactive attitude towards achieving excellence in one of the most sought-after Dutch-speaking jobs currently available in Greece.

What We Offer

• Competitive Monthly Salary plus 2 extra salaries per year (13th and 14th salary).
• Comprehensive monthly performance bonus based on quality and efficiency metrics.
• Fully paid relocation package, including flight, airport transfer, and initial hotel accommodation in Greece.
• High-quality, fully paid professional training provided upon arrival.
• Full private health insurance coverage.
• Professional development opportunities within the international energy industry.
• Access to various employee benefits and wellness programs.

Life in Greece

Embarking on a career in Greece offers more than just professional growth; it provides a lifestyle defined by Mediterranean sunshine, historical landmarks, and a vibrant social scene. Choosing one of our Jobs in Greece means you will be immersing yourself in a country where ancient culture blends seamlessly with a modern, fast-paced international working environment.

Beyond the professional benefits, the quality of life in Greece is truly unmatched, from the exquisite local cuisine to the breathtaking coastal landscapes. Our relocation package makes moving to Greece a smooth, stress-free experience, allowing you to enjoy all that the country has to offer while securing your future in the energy sector.

How to Apply

If you are ready to take the next step in your career and join the Mercier Consultancy Group team as a Dutch Speaking - Inbound Client Advisor (Electricity Producer & Supplier) position in Greece, click 'Apply Now' to submit your application. We look forward to welcoming you to your new life in the Mediterranean. Best regards, the Recruitment Team at Mercier Consultancy Group.