Dutch Speaking Customer Agent For Miele - Work In… at Mercier… · Riga

Dutch Speaking Customer Agent For Miele

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, dedicated to connecting exceptional talent with world-class opportunities across a wide range of industries. With a strong presence across the European market, we pride ourselves on delivering personalised, end-to-end recruitment solutions that benefit both our clients and the candidates we represent. At Mercier Consultancy Group, we don't just find you a job — we help you build a career.

Job Overview

Mercier Consultancy Group is proud to present an exciting opportunity for a Dutch Speaking Customer Agent For Miele position in Greece, supporting one of the world's most prestigious consumer electronics and home appliance brands. In this fully remote role based within Greece, you will serve as the primary point of contact for Dutch-speaking customers, delivering outstanding support and expert guidance across Miele's premium range of consumer electronics and household products. This is an exceptional chance for Dutch-speaking professionals to advance their careers in the thriving consumer electronics industry while enjoying the unparalleled lifestyle that Greece has to offer — and one of the most sought-after Dutch-speaking jobs available in Europe today.

Key Responsibilities

• Deliver professional, empathetic, and solution-focused customer support to Dutch-speaking clients regarding Miele's consumer electronics and home appliance product range via phone, email, and live chat channels.

• Accurately diagnose and resolve customer enquiries related to product features, technical specifications, installation, and usage of Miele consumer electronics devices.

• Guide customers through troubleshooting processes for Miele appliances, escalating complex technical issues to the appropriate internal teams when necessary.

• Process customer orders, warranty claims, service requests, and product returns in a timely and accurate manner, maintaining meticulous records within the CRM system.

• Proactively educate customers on the full capabilities and features of Miele's premium consumer electronics portfolio, enhancing the overall ownership experience.

• Maintain an up-to-date knowledge of Miele's product updates, launches, and service policies within the consumer electronics sector to ensure accurate and informed customer communication.

• Collaborate closely with internal teams and team leaders to meet and exceed individual and team performance targets, contributing to a high-performance customer service culture.

• Gather and document customer feedback to support continuous improvement initiatives within the consumer electronics customer support operation.

• Native or fluent Dutch language skills (both spoken and written) are mandatory for this role — this is an exclusively Dutch-speaking position serving Dutch-language markets.

• A valid EU passport or the legal right to reside and work within the European Union is required.

• A genuine interest in or prior experience within the consumer electronics, home appliances, or technology support sector is highly advantageous.

• Strong communication and interpersonal skills with the ability to engage professionally with customers across multiple channels.

• Solid computer literacy, including the ability to navigate CRM platforms, ticketing systems, and digital communication tools with confidence.

• A customer-first mindset, with proven ability to remain calm, professional, and solution-oriented under pressure.

• A reliable internet connection and a suitable, quiet home working environment within Greece to support the fully remote nature of this role.

What We Offer

• Competitive Monthly Salary reflective of your experience and expertise in the consumer electronics customer service field.
• Fully Paid Training programme to equip you with comprehensive knowledge of Miele's consumer electronics product range and customer service best practices.
• Comprehensive Health Insurance coverage for your peace of mind.
• Fully Paid Relocation Package, including round-trip flight, airport transfer, and hotel accommodation, to ensure a seamless and stress-free move to Greece.
• Monthly Performance Bonus rewarding your dedication and outstanding results.
• 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing exceptional financial security and reward.
• And Much More...

Life in Greece

Relocating for the Dutch Speaking Customer Agent For Miele position in Greece means far more than simply starting a new job — it means embracing one of the most vibrant, culturally rich, and naturally beautiful lifestyles in all of Europe. Greece is a country blessed with over 300 days of sunshine per year, a coastline of breathtaking beaches, ancient historical landmarks, and a warmth of culture that is truly unmatched. Whether you are exploring the iconic streets of Athens, relaxing by the Aegean Sea, or discovering the hidden gems of the Greek islands on weekends, Greece offers a quality of life that few countries in the world can rival. For Dutch-speaking professionals seeking exciting jobs in Greece, this is truly a once-in-a-lifetime opportunity to combine career growth with an extraordinary way of living.

Beyond its natural beauty, Greece is renowned for its world-class cuisine, legendary hospitality, and a deeply social culture that makes even newcomers feel instantly at home. The cost of living in Greece is highly favourable compared to many Northern European countries, meaning your competitive salary stretches further and your lifestyle flourishes. With a booming multilingual workforce and a growing international community, Greece has become a top destination for professionals from across Europe — and particularly for those exploring Dutch-speaking jobs within the consumer electronics industry. With Mercier Consultancy Group's fully paid relocation package taking care of all the logistics, your transition to life and work in Greece could not be easier or more rewarding.

How to Apply

If you are a fluent or native Dutch speaker ready to take on an exciting and rewarding role in the consumer electronics industry, we want to hear from you. The Dutch Speaking Customer Agent For Miele position in Greece represents a truly exceptional career opportunity — combining a prestigious global brand, a generous benefits package, and the extraordinary lifestyle that Greece has to offer. Do not miss your chance to be part of something great. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you aboard.