Dutch Customer Care Expert - Leading Coffee… at Mercier… · Corfu

Dutch Customer Care Expert - Leading Coffee Brand

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on delivering a seamless, supportive, and premium candidate experience from application through to successful placement. At Mercier Consultancy Group, your career ambitions are our highest priority.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for a passionate and customer-focused Dutch-speaking professional to join the support team of a globally recognised, leading coffee brand — one of the most celebrated names in the Food & Beverage industry. As a Dutch Customer Care Expert, you will serve as the primary point of contact for Dutch-speaking customers, delivering an elevated service experience that reflects the quality and warmth of the brand's world-renowned products. This is an exceptional Dutch-speaking job opportunity in Greece, offering remote work flexibility, outstanding benefits, and the chance to build a meaningful career in the thriving Food & Beverage sector.

Key Responsibilities

• Respond to Dutch-speaking customer enquiries via phone, email, and live chat in a timely, professional, and empathetic manner, representing a leading international coffee brand.

• Assist customers with product-related questions, including information about coffee blends, brewing equipment, subscription services, and Food & Beverage offerings from the brand's portfolio.

• Handle and resolve customer complaints or concerns effectively, ensuring a positive resolution that upholds the brand's premium reputation in the Food & Beverage market.

• Process customer orders, returns, refunds, and exchanges accurately and efficiently using internal CRM and order management systems.

• Educate customers on new product launches, seasonal promotions, loyalty programmes, and exclusive Food & Beverage offerings tailored to the Dutch-speaking market.

• Escalate complex or sensitive issues to the appropriate internal departments while maintaining full ownership of the customer journey until resolution.

• Record all customer interactions with accuracy and attention to detail in accordance with company data protection and quality assurance policies.

• Collaborate with team leaders and cross-functional teams to continuously improve the Dutch-language customer experience and contribute to overall service quality targets.

• Native or fluent Dutch language proficiency (both spoken and written) is essential for this role — this is a non-negotiable requirement for all applicants.

• Valid EU passport or national ID (mandatory for employment eligibility).

• A genuine passion for customer service excellence and the ability to represent a premium Food & Beverage brand with professionalism and enthusiasm.

• Strong communication and interpersonal skills, with the ability to engage Dutch-speaking customers with empathy, patience, and clarity.

• Comfortable working in a fast-paced, remote environment with the self-discipline and focus required to deliver consistently high-quality service.

• Prior experience in a customer support, contact centre, or Food & Beverage customer-facing role is advantageous but not strictly required — full training will be provided.

• Basic proficiency in English for internal communication and team collaboration purposes.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the premium nature of this Dutch Customer Care Expert - Leading Coffee Brand position in Greece.
• 2 Extra Salaries Per Year — a 13th and 14th salary paid annually, providing exceptional financial security beyond standard market compensation.
• Monthly Performance Bonus rewarding your dedication, quality of service, and individual results.
• Fully Paid Relocation Package including return flight to Greece, private airport transfer, and hotel accommodation upon arrival to ensure a smooth and stress-free move.
• Fully Paid Professional Training Programme to equip you with all the product knowledge, systems expertise, and customer service skills needed to excel in this role.
• Comprehensive Health Insurance coverage from day one of employment.
• Remote working arrangement within Greece, offering the flexibility to deliver excellent customer care from the comfort of your own home.
• A clearly defined career development pathway within a growing international organisation, with ongoing coaching and mentoring support from Mercier Consultancy Group.
• And Much More...

Life in Greece

Relocating to Greece for this Dutch-speaking job is more than just a career move — it is the beginning of an extraordinary lifestyle experience. Greece is renowned worldwide for its breathtaking landscapes, ancient history, vibrant Mediterranean culture, and over 300 days of glorious sunshine each year. From the iconic white-washed streets of Santorini to the cosmopolitan energy of Athens and the tranquil charm of Thessaloniki, Greece offers an unparalleled quality of life that continually attracts professionals from across Europe and beyond. Whether you spend your weekends exploring archaeological wonders, relaxing on world-class beaches, or discovering the country's legendary hospitality, life in Greece has a way of enriching every aspect of your personal and professional world.

Greece is also celebrated for its extraordinary food culture — a paradise for anyone who appreciates the finest culinary traditions, from fresh seafood and locally grown produce to rich olive oils and artisan pastries that reflect the depth and soul of the Mediterranean way of life. The cost of living in Greece remains highly competitive compared to many Western European countries, meaning your salary goes further while you enjoy an exceptionally high standard of living. For Dutch-speaking professionals seeking Jobs in Greece that combine career growth, cultural enrichment, and sun-drenched adventure, this Dutch Customer Care Expert - Leading Coffee Brand position in Greece represents a truly once-in-a-lifetime opportunity. Let Greece be the backdrop to the next exciting chapter of your career story.

How to Apply

If you are a motivated, Dutch-speaking customer care professional ready to take on an exciting new challenge with a globally recognized coffee brand while enjoying the benefits of living and working remotely in beautiful Greece, we want to hear from you. This is one of the most sought-after Dutch-speaking jobs in Greece right now, and positions are filling fast. Click Apply Now to submit your application and a member of the Mercier Consultancy Group talent team will be in touch promptly to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family and helping you launch this extraordinary new chapter in your career.