Digital Trust and Safety Specialist with… at Mercier… · Belgium

Digital Trust and Safety Specialist with French

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting top-tier multilingual talent with outstanding career opportunities across the globe. With deep expertise in language-driven roles and international placements, we are trusted by leading organisations in the social media, technology, and digital services sectors to source professionals who truly make an impact. At Mercier Consultancy Group, we are committed to empowering your career journey every step of the way — from your very first interview to your first day on the job and beyond.

Job Overview

We are thrilled to present an exceptional opportunity for a talented and driven individual to step into the role of Digital Trust and Safety Specialist with French — a position that sits at the heart of one of the most dynamic and fast-evolving industries in the world: social media. Based on-site in the vibrant city of Sofia, Bulgaria, this French-speaking jobs opportunity places you on the front line of protecting online communities, ensuring safe and positive digital experiences for millions of French-speaking users across leading social media platforms. If you are passionate about digital integrity, online safety, and the social media landscape, and you are seeking impactful jobs in Bulgaria, this is the role for you.

Key Responsibilities

• Review and moderate user-generated content on social media platforms in French, identifying and acting upon violations of community standards and platform policies.

• Assess and make accurate decisions on reported content including hate speech, misinformation, graphic material, harassment, and other harmful digital behaviours across social media environments.

• Investigate complex trust and safety cases escalated from frontline teams, applying policy knowledge and critical judgement to resolve them efficiently and fairly.

• Collaborate with cross-functional teams including policy, legal, and engineering to flag emerging trends, new threat vectors, and systemic risks within social media ecosystems.

• Provide clear, well-documented rationale for content decisions in line with platform guidelines and regulatory frameworks applicable to French-speaking markets.

• Monitor social media activity for coordinated inauthentic behaviour, spam networks, and account manipulation that may threaten platform integrity.

• Participate in regular calibration sessions and quality audits to maintain consistency and accuracy in trust and safety decision-making.

• Contribute to the development and refinement of internal guidelines and best practices specific to French-language content and cultural context within the social media space.

• Native or fluent French language skills (both spoken and written) are mandatory for this role, as you will be working exclusively with French-language content and French-speaking user cases.

• Valid EU passport (mandatory requirement for employment and relocation eligibility).

• A strong understanding of social media platforms, online communities, digital content ecosystems, and current trends in the social media industry.

• Excellent analytical and critical thinking skills, with the ability to make sound, consistent, and impartial content moderation decisions under pressure.

• High level of emotional resilience and the ability to professionally manage exposure to potentially sensitive, disturbing, or graphic content as part of the trust and safety function.

• Good command of English for internal communication, training, and cross-team collaboration within the international work environment.

• Prior experience in content moderation, trust and safety, digital compliance, or a related field within the social media or technology sector is a distinct advantage.

What We Offer

• Competitive Monthly Salary reflective of your skills, experience, and the critical nature of this trust and safety role.
• Fully Paid Training programme to ensure you are thoroughly prepared and confident before you begin your live responsibilities.
• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.
• Fully Paid Relocation Package including round-trip flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria.
• Monthly Performance Bonus rewarding your dedication, accuracy, and outstanding contribution to platform safety.
• €1,500 Signing Bonus — a one-time welcome reward exclusively for new hires joining Mercier Consultancy Group.
• Ongoing career development opportunities within the rapidly expanding social media and digital trust industry.
• And Much More — including a supportive, multicultural work environment and access to employee wellness resources.

Life in Bulgaria

Bulgaria is an extraordinarily rewarding country to live and work in, offering a quality of life that consistently surprises and delights those who make the move. Sofia, the capital of Bulgaria, is a modern, cosmopolitan city where a rich ancient heritage blends seamlessly with contemporary energy — think tree-lined boulevards, world-class restaurants, thriving arts scenes, and a buzzing social life. Bulgaria enjoys a wonderful climate with warm, sun-drenched summers and beautifully crisp winters, complemented by breathtaking mountain scenery and a stunning Black Sea coastline that are both within easy reach of the city. For professionals seeking French-speaking jobs and jobs in Bulgaria, the quality-to-cost ratio in Bulgaria is outstanding, making it one of Europe's most attractive destinations for international talent.

Relocating to Bulgaria as part of this Digital Trust and Safety Specialist with French position in Bulgaria is made entirely seamless thanks to our fully paid relocation package — so you can focus entirely on settling in and building your new life. Bulgaria offers an exceptionally affordable cost of living compared to Western Europe, with excellent food, vibrant nightlife, warm and welcoming communities, and a growing expat scene that makes integration easy and enjoyable. Whether you are drawn to Bulgaria for its culture, its affordability, or simply the exciting career opportunities available here, you will quickly discover why so many international professionals are proud to call Bulgaria home. This is your chance to embrace a bold new chapter in one of Europe's most underrated yet remarkable countries.

How to Apply

Are you ready to take on a meaningful and impactful role in the social media industry while embarking on an exciting new life chapter in Sofia, Bulgaria? If you are a French-speaking professional who is passionate about digital safety, online integrity, and making a real difference in how people experience social media, we would love to hear from you. Click Apply Now to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch to guide you through the next steps. We look forward to welcoming you to the Mercier Consultancy Group family — your future in trust and safety starts here.