Danish Speaking Fitbit Customer Support… at Mercier… · Poland

Mercier Consultancy MD is seeking a Danish Speaking Fitbit Customer Support Specialist to join our team in Sofia. This role offers a great opportunity for Danish speakers interested in health and fitness technology to provide exceptional support to Fitbit users. As a key member of the customer support team, you will assist Danish-speaking customers with their Fitbit devices and related inquiries, ensuring high levels of satisfaction.

Key Responsibilities

• Provide excellent customer support to Danish-speaking Fitbit users via phone, email, and chat.

• Assist customers with troubleshooting device issues, app usage, and general Fitbit-related questions.

• Document all customer interactions accurately and follow up when necessary.

• Collaborate with technical and product teams to resolve complex problems.

• Stay updated with Fitbit products and features to provide accurate information.

• Participate in ongoing training to enhance product knowledge and customer service skills.

• Fluency in Danish (both spoken and written) is essential; proficiency in English is an advantage.

• Previous experience in customer support, preferably in a tech or fitness-related field.

• Strong communication and interpersonal skills.

• Good problem-solving abilities and customer-oriented approach.

• Familiarity with CRM tools and computer proficiency.

• Ability to work effectively in a team and independently.

• Willingness to work onsite in Sofia.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...