Danish Speaking Customer Support Analyst in a… at Mercier… · Lisbon

Mercier Consultancy Group is seeking a dedicated Danish Speaking Customer Support Analyst to join our dynamic FinTech team based in Bulgaria. This role offers an excellent opportunity for professionals fluent in Danish who are passionate about delivering outstanding customer service within the financial technology sector. As a Customer Support Analyst, you will be the primary point of contact for Danish-speaking clients, assisting them with their inquiries and ensuring their experience with our products is seamless and satisfying.

Key Responsibilities

• Provide high-quality customer support to Danish-speaking clients via various communication channels including phone, email, and chat.

• Address and resolve client inquiries related to FinTech products and services promptly and effectively.

• Analyze and troubleshoot customer issues to ensure timely and accurate resolutions.

• Maintain detailed and accurate records of customer interactions and issues in the CRM system.

• Collaborate with internal teams to escalate and resolve complex problems.

• Keep updated with the latest product knowledge and industry trends to provide informed support.

• Fluency in Danish (both spoken and written) is essential; good command of English is beneficial.

• Proven experience in customer support, preferably within the FinTech or financial services industry.

• Strong problem-solving and analytical capabilities.

• Excellent interpersonal and communication skills with a strong customer-oriented approach.

• Proficiency with CRM systems and an understanding of FinTech products.

• Ability to work efficiently in a fast-paced environment and manage time effectively.

• Willingness to work in Bulgaria and adapt to the local culture and work environment.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...