Czech Speaking Jobs In Bulgaria - Work In… at Mercier… · Slovakia

Czech Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, proudly connecting top-tier multilingual talent with outstanding career opportunities across the continent. With a strong reputation for excellence, integrity, and candidate-first service, we have successfully placed thousands of professionals in rewarding roles throughout Europe. At Mercier Consultancy Group, we are passionate about transforming careers and helping individuals unlock their full professional potential in dynamic international environments.

Job Overview

Are you a Czech speaker searching for an exciting new chapter in your career? This Czech Speaking Jobs In Bulgaria position in Bulgaria offers a compelling opportunity to join a world-class Customer Support Services team based in the vibrant capital city of Sofia. As part of a fast-growing multilingual support operation, you will deliver exceptional customer experiences to Czech-speaking clients while enjoying the outstanding lifestyle and professional benefits that come with working and living in Bulgaria. This is one of the most sought-after Czech-speaking jobs available in Europe today, and we are looking for motivated, customer-focused professionals ready to make their mark.

Key Responsibilities

• Provide high-quality, professional customer support to Czech-speaking clients via phone, email, and live chat channels.

• Identify, investigate, and resolve customer queries, complaints, and service requests in a timely and efficient manner.

• Accurately log all customer interactions and case details into the CRM system in accordance with company procedures.

• Collaborate closely with internal departments to escalate complex issues and ensure full resolution for the customer.

• Maintain up-to-date knowledge of company products, services, and support protocols to deliver informed and accurate assistance.

• Consistently achieve and exceed individual and team KPIs related to customer satisfaction, response times, and quality scores.

• Contribute to a positive, team-oriented work culture within the Customer Support Services environment.

• Participate actively in ongoing training sessions and quality assurance reviews to continuously improve performance standards.

• Native or fluent Czech language proficiency (both spoken and written) is essential for this role.

• Valid EU passport is mandatory.

• A good working knowledge of English for internal communication purposes.

• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous but not strictly required.

• Strong interpersonal and communication skills with a genuine passion for helping customers.

• Proficiency with standard computer applications and the ability to learn new software tools quickly.

• A proactive, solution-oriented mindset with the ability to work effectively both independently and as part of a team.

What We Offer

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training to set you up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your hard work and dedication.
• €1,500 Signing Bonus (one-time payment for all new hires).
• A supportive, multicultural working environment in the heart of Sofia, Bulgaria.
• Clear career progression pathways within the Customer Support Services sector.
• And Much More...

Life in Bulgaria

Bulgaria is one of Europe's most captivating and underrated destinations, offering a truly unique blend of ancient history, stunning natural landscapes, and a thriving modern culture. Sofia, the capital of Bulgaria, is a cosmopolitan city that seamlessly merges tradition with contemporary living — from its iconic Orthodox churches and Roman ruins to its buzzing café scene, world-class restaurants, and vibrant nightlife. Bulgaria enjoys a wonderful climate with warm, sun-filled summers and picturesque snowy winters, making it an exciting place to live and explore throughout the year. Whether you're hiking in the Vitosha mountains on weekends or enjoying cultural festivals in the city centre, life in Bulgaria offers something extraordinary at every turn.

For professionals relocating from abroad, Bulgaria presents an exceptional quality of life at a highly affordable cost of living compared to most Western European countries. The food scene in Bulgaria is rich and diverse, with traditional Bulgarian cuisine celebrated for its bold flavours, fresh ingredients, and warm hospitality — a culinary adventure awaits you at every meal. Bulgaria's central location within the Balkans also makes it an ideal base for weekend travel across Europe, with excellent flight connections from Sofia International Airport. With a welcoming international community, a growing technology and services sector, and a cost-effective lifestyle, Bulgaria is rapidly becoming one of the top destinations for multilingual professionals seeking Czech-speaking jobs and exciting new beginnings in Europe.

How to Apply

If you are ready to take the next step in your career and seize this outstanding Czech Speaking Jobs In Bulgaria opportunity, we want to hear from you today. Click the Apply Now button below to submit your application and one of our dedicated recruitment specialists at Mercier Consultancy Group will be in touch to guide you through the next steps. Do not miss your chance to join a world-class Customer Support Services team in one of Europe's most exciting cities — your new adventure in Bulgaria starts here. We look forward to welcoming you to the Mercier Consultancy Group family.