Croatian-Speaking Customer Experts for Imperial… at Mercier… · Sofia

Mercier Consultancy MD is excited to offer an excellent opportunity for Croatian-Speaking Customer Experts to join our team supporting Imperial Brands in Greece. In this role, you will provide outstanding customer service and support to Croatian-speaking clients, representing a leading global company in the tobacco industry.

Key Responsibilities

• Deliver professional and courteous customer support to Croatian-speaking customers via phone, email, and chat.

• Assist customers with inquiries related to Imperial Brands' products, services, and orders.

• Maintain accurate records of customer interactions and follow up on outstanding cases using CRM systems.

• Collaborate with internal teams to resolve customer issues promptly and effectively.

• Stay informed about company policies, product updates, and industry regulations.

• Provide feedback and suggestions to improve customer service quality and processes.

• Fluency in Croatian (spoken and written) is mandatory; proficiency in English is highly desirable.

• Experience in customer service roles, preferably within multinational companies.

• Excellent communication and interpersonal skills with a strong customer focus.

• Ability to work effectively in a fast-paced and multicultural environment.

• Familiarity with CRM systems and digital communication tools.

• Willingness to relocate and work in Greece.

• Strong problem-solving skills and attention to detail.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...