Czech Speaking CS Role for Hospitality… at Mercier… · Czechia

Mercier Consultancy Group is seeking a Czech Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.

Key Responsibilities

• Assist Czech-speaking customers with accommodation bookings through phone, email, and chat.

• Provide accurate and comprehensive information about properties, prices, and Booking.com policies.

• Manage booking amendments, cancellations, and special requests efficiently.

• Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.

• Keep detailed records of customer interactions and bookings using Booking.com's reservation system.

• Collaborate with team members to achieve high standards of customer service and satisfaction.

• Fluency in Czech (spoken and written) is essential; proficiency in English is mandatory

• Experience in customer service or related roles is preferred.

• Strong communication and interpersonal skills.

• Ability to handle challenging situations calmly and effectively.

• Willingness to relocate and adapt to life in Greece.

• Positive attitude towards learning and professional growth in a multicultural setting.

1. Fully Paid Relocation Package
2. Competitive monthly Salary
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...