IT Support Specialist at Mercer Transportation in Louisville, KY

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We’re looking for a IT Support Specialist to provide on-site technical assistance to end users. This role is essential in keeping our systems and staff operating smoothly. The ideal candidate will be comfortable troubleshooting hardware and software issues, assisting with user support, and escalating complex issues when needed—all while delivering excellent customer service.

This position is onsite Monday - Friday 8am to 5pm.

What’s In It For You

• Competitive Pay – $17-$25 per hour based on experience
• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance
• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage
• Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives
• Generous Time Off – Paid Time Off plus company-paid holidays
• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost
• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability
• Secure Your Future – 401(k) with company match

What You’ll Do

• Respond to support tickets; resolve issues or escalate to higher-level support teams
• Troubleshoot PC and peripheral issues (login errors, hardware failures, slow performance, printers, etc.)
• Support Active Directory accounts, permissions, and group policies
• Assist with Microsoft Exchange/email setup and troubleshooting
• Provide support for VMware and routine administration tasks
• Assist in monitoring networking equipment, Microsoft, and Linux systems
• Document solutions and maintain accurate records in the ticketing system
• Follow IT policies and best practices to ensure security and compliance
• Deliver clear, customer-focused communication to both technical and non-technical users

Who You Are

• Familiarity with ticketing systems and prior helpdesk support experience (preferred)

• Working knowledge of Windows OS, Windows Server, and Active Directory

• Basic knowledge of Linux OS, networking fundamentals (TCP/IP, DNS, DHCP, VPN, etc.), VMware, and printer troubleshooting

• Strong troubleshooting skills and attention to detail

• Excellent written and verbal communication skills

• High School Diploma (required); related technical degree (preferred)

Why Mercer

You’ll be part of a collaborative team where your work makes a real impact, your contributions are valued, and your success is celebrated.

Screening Requirements: May include Drug Screen and Criminal Background Check.

Equal Employment Opportunity We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.